Évaluations - 3, GPA: 4.3 ( )

Fabricant : Dell Taille : 1.91 mb Nom Fichier : Langue d'enseignement:

Notes: • Yellow means the port is active but not connected. • Red means the port has not been configured. 2 Obtain the IP address of the access point: a From the Apple menu, navigate to: About This Mac > More Info b From the Contents pane, choose Network. c From the Active Services list, choose AirPort. The bottom pane lists the details of the AirPort connection. d Write down the Router entry. The Router entry is typically the access point. 3 Ping the access point: a From the Finder, navigate to: Utilities > Network Utility > Ping tab b In the network address field, type the IP address of the access point. For example: 10.168.1.101 c Click Ping. 4 If the access point responds, then you will see several lines that display the number of bytes received from the access point. This means that your computer is connected to the access point. If the access point does not respond, then nothing is displayed. You can use Network Diagnostics to help resolve the problem. MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER For Windows users 1 Obtain the printer IP address. a From the printer, print a network setup page. For more information, see the User's Guide. b In the TCP/IP section, look for Address. 2 Click , or click Start and then click Run. 3 In the Start Search or Run box, type cmd. 4 Press Enter, or click OK. 5 Type ping followed by a space and the IP address of the printer. For example: ping 192.168.1.100 Troubleshooting 112 6 Press Enter. 7 If the printer responds, then you will see several lines that display the number of bytes received from the printer. This ensures that your computer is communicating with your printer. If the printer does not respond, then “Request timed out.” appears. • Your computer might not be connected to the network. • You may need to change the settings of your printer. Run the Wireless Setup Utility again. For Macintosh users 1 Obtain the printer IP address. a From the printer, print a network setup page. For more information, see the User's Guide. b In the TCP/IP section, look for Address. 2 From the Finder, navigate to: Utilities > Network Utility > Ping tab 3 Type the IP address of the printer in the network address field. For example: 10.168.1.101 4 Click Ping. 5 If the printer responds, then you will see several lines that display the number of bytes received from the printer. This means that your computer is communicating with your printer. If the printer does not respond, then nothing is displayed. • Your computer might not be connected to the network. You can use Network Diagnostics to help resolve the problem. • You may need to change the settings of your printer. Run the Wireless Setup Assistant again. CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN If your wireless settings have changed, then you must run the printer wireless setup again. The WEP or WPA key, channel, or other network settings may have been manually changed; or the access point may have been reset to factory defaults. Running the wireless setup again can also resolve issues due to wireless configuration errors. Notes: • If you change network settings, then change them on all the network devices before changing them for the access point. • If you have already changed the wireless network settings on your access point, then you must change the settings on all the other network devices before you can see them on the network. For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. Troubleshooting 113 3 Navigate to: Printer Home > select your printer > Settings tab > Wireless setup utility Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process. 4 Follow the instructions on the computer screen. For Macintosh users 1 From the Finder, navigate to: Applications > select your printer folder 2 Double-click Wireless Setup Assistant. 3 Follow the instructions on the computer screen. Wireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed. If you are sure the printer is capable of wireless printing, try the following: CHECK POWER Make sure the light is on. “Communication not available” message appears when printing wirelessly Try one or more of the following: MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK If you are using a laptop and have power-saving settings enabled, then you may see the ”Communication not available” message on your computer screen when you attempt to print wirelessly. This can occur if the laptop hard drive has powered down. If you see this message, then wait a few seconds and then try to print again. The laptop and printer require a few seconds to power up again and reconnect to the wireless network. If you see this message again after you have waited long enough for the printer and the laptop to connect to the network, the...

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