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145nNTroubleshooting Why is my modem connection slow? Your computer is equipped with a V.92/ V.90 compatible modem. Many factors may influence modem connection speed, including telephone line noise or compatibility with telephone equipment, such as fax machines or other modems. If you think your modem is not connecting properly to other PC-based modems, fax machines, or your ISP, do any of the following: . Ask your telephone company to verify your telephone line is free of any line noise. . If your problem is fax-related, make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems. . If you are having a problem connecting with your ISP, make sure the ISP is not experiencing technical problems. . If you have a second telephone line, try connecting the modem to that line. 146nNTroubleshooting Networking What should I do if my computer cannot connect to a wireless LAN access point? . Connection availability is affected by distance and obstructions. You may need to move your computer away from obstructions or closer to any access point you may be using. . Make sure the WLAN switch is on and the Wireless LAN indicator is lit on your computer. . Make sure power to the access point is on. . Follow these steps to check the settings: 1 Click Start and Control Panel. 2 Click View network status and tasks under Network and Internet. 3 Click Connect to a network to confirm that your access point is selected. . Make sure the encryption key is correct. What should I do if I cannot access the Internet? . Check the access point settings. See the manual that came with your access point for more information. . Make sure your computer and the access point are connected to one another. . Move your computer away from obstructions or closer to any access point you may be using. . Make sure your computer is properly configured for Internet access. 147nNTroubleshooting Why is the data transfer speed slow? . The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points. Other factors include device configurations, radio conditions, and software compatibility. To maximize the data transfer speed, move your computer away from obstructions or closer to any access point you may be using. . If you are using a wireless LAN access point, the device may be temporarily overloaded depending on how many other devices are communicating via the access point. . If your access point interferes with other access points, change the access point channel. See the manual that came with your access point for more information. How do I avoid data transfer interruptions? . When your computer is connected to an access point, data transfer interruptions may occur when using large files or if the computer is in close proximity to microwaves and cordless telephones. . Move your computer closer to the access point. . Make sure the access point connection is intact. . Change the access point channel. See the manual that came with your access point for more information. 148nNTroubleshooting What are channels? . Wireless LAN communication occurs on divided frequency bands known as channels. Third-party wireless LAN access point channels may be preset to different channels from Sony devices. . If you are using a wireless LAN access point, see connectivity information contained in the manual that came with your access point. Why does the network connection stop when I change the encryption key? Two computers with the wireless LAN functionality may lose a peer-to-peer network connection if the encryption key is changed. You can either change the encryption key back to the original profile or re-enter the key on both computers so the key matches. 149nNTroubleshooting Optical Discs Why does my computer freeze when I try to read a disc? The disc that your computer is trying to read may be dirty or damaged. Follow these steps: 1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. 2 Remove the disc from the optical disc drive. 3 Check the disc for dirt or damage. If you need to clean the disc, see On Handling Discs (page 127) for instructions. What should I do if the disc does not slide out? . Make sure your computer is on. . Press the drive eject button on the computer or the S3 button on the wireless keyboard. . If either button does not work, click Start and Computer. Right-click the optical disc drive icon, and select Eject. . Try restarting your computer. 150nNTroubleshooting What should I do if I cannot play a disc properly on my computer? . Make sure the disc is inserted into the optical disc drive with the label side facing toward you. . Make sure the necessary program(s) is installed according to the manufacturer's instructions. . If a disc is dirty or damaged, your computer will stop responding. Follow these steps: 1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button a...
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