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Printer installations or other additional software must be reinstalled. Appendix HelpComponents Handling Safety System Restore 79 Carrying out a Restore 1. Remove any mass storage devices you may be using (memory cards, USB sticks, etc.). 2. Switch on the notebook. 3. Press the corresponding key when you see the message "Press F11 to run recovery" or "Press F12 to run recovery". After a few seconds, the message "Windows is loading files" will appear. Wait until the files are loaded. The "Power Recover" menu will then appear. 4. Select the language of the restoration menu. 5. Click on "Next". 6. You may now choose between two forms of restoration: . Restore to HDD – no backup of user data All data on the notebook are irretrievably erased, restoring delivery condition. . Restore to HDD – with backed up user data Delivery condition is restored and all user data under C:\User are preserved. Warning! When using the option with backed up user data, the restoration. procedure takes a long time. Data are only preserved if they are located in the C:\user folder. All other data will be erased. For this reason, you must perform regular backups on external data carriers. We will not be liable for data loss and/or consequential damages. 7. Click on Next and follow the further instructions, which will appear on the screen, to restore the delivery condition. System Restore FAQ – Frequently Asked Questions Do I still have to install the enclosed discs? No. Basically all programs are already preinstalled. The discs are only intended as backup copies. Where can I find the drivers necessary for my Notebook? The drivers are on the second partition of the hard drive, in the Drivers and Tools directories. What is the Windows activation? Your operating instructions include a chapter about this subject. When do I have to activate Windows? Your software has been preactivated in the factory. An activation will only be required, if ... ... several components are replaced by others. ... you installed a new motherboard. ... a different BIOS version has been installed. ... you install the software on to another computer. When is the recovery of the factory setting recommended? This method should be chosen as the last resort. Read chapter “System Restore” concerning the possible alternatives. Appendix HelpComponents Handling Safety FAQ – Frequently Asked Questions 81 Customer Service Localise the Cause Errors can have simple causes, but sometimes they are caused by faulty equipment. We would like to give you some tips to help solve common problems. Should these instructions not lead to success, please feel free to contact us. Check Cables and Connections Visibly check all cables and connections. Should all lights be off, check whether all equipment is supplied with power. . In battery mode, connect the notebook to the power adapter and ensure that the battery is charged up. . If you are operating the notebook with the power adapter, check the electrical socket, power cord and all switches in the circuit of the electrical socket. . Switch off the notebook and check all cable connections. Check the connections to peripherals. Do not exchange cables, even though they may look similar. The polarity in the cables may be different. When it is confirmed that the notebook has power and all connections are correct, turn the notebook on again. Frequent use of the programs Disk Defragmenter and Disk Cleanup will help you to avoid problems with your operating system. The tool "System Information", available in the program folder "System Tools" is also very useful. Customer Service Errors and Possible Causes The screen is black: . This error can have different causes: 1. The operational display (On /Off switch) does not shine and the notebook is busy with 'file swapping'. Solution: Press the On /Off switch. 2. The sleep LED is flashing. The notebook is in the sleep mode. Solution: Press the On /Off switch. 3. The background lighting has been deactivated with the Fn + F4 shortcut. Solution: Press any key to switch on the background lighting again. The notebook switches itself off during operation. . The battery could be empty. Connect the notebook to the AC adapter and charge the battery. The notebook cannot be switched on. . Try using the notebook on battery power and and check whether it is correctly inserted and charged. Incorrect time and date display. . Click the time display in the task bar and set the correct values. No data can be read from the optical drive. . Check whether the disc is correctly inserted. . Is the drive displayed in Explorer? If yes, test another disc. The touchpad is not functioning. . Press the Fn + F6 key combination in order to activate the touchpad. The WLAN connection is not functioning (optional). . Using the key combination Fn + F7 you can enable or disable the wireless LAN function. The webcam is not functioning. . Press the Fn + F9 key combination in order to activate the webcam. Appendix HelpComponents Handling Saf...