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• check placement of aluminum foil strips used to prevent overcooking. If food is undercooked: • check recipe to be sure all directions (amount, time, & power levels) were correctly followed. • be sure microwave oven is on a separate circuit. • be sure food is completely defrosted before cooking. If food is overcooked: • check recipe to be sure all directions (amount, power level, time, size of dish) were followed. If arcing (sparks) occur: • be sure microwavable dishes were used. • be sure wire