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Green, red, blue, dark, and white dots appears on the screen • The remaining dots are normal characteristic of the liquid cr ystal used in today’s technology, Please refer the pixel policy for more detail. The "power on" light is too strong and is disturbing • You can adjust “power on” light using the power LED Setup in OSD main Controls. Audio problem No sound • Check if audio cable is connected to PC and monitor correctly. • Ensure audio is not muted. Press OSD “Menu”, select “Audio” then “Mute”. Check it on “Off ” position. • Press “Volume” in OSD main control to adjust the volume. USB problem USB peripherals are not working • Check if USB upstream cable is connected to your monitor correctly • Turn your monitor OFF and ON once again. You may need to install/reinstall USB drivers in your PC and ensure hub is active. • Reconnect your USB peripherals For fur ther assistance, refer to the Consumer Information Centers list and contact Philips customer ser vice representative. 53 8.Troubleshooting & FAQs 8.Troubleshooting & FAQs 8.2 SmartControl Premium FAQs Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do? Ans.: Restar t your PC and see if Smar tControl Premium can work. Otherwise, you will need to remove and re-install Smar tControl Premium to ensure proper driver is installed. Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do? Ans.: If the following actions were executed, the monitor driver may need to be re-installed. • Changed video graphic adapter to another one • Updated video driver • Activities on OS, such as ser vice pack or patch • Run Windows Update and updated monitor and/or video driver • Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Proper ties->Hardware-> Device Manager. If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove Smar tControl Premium and re-install it. Q3 After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened? Ans.: It might be your graphic adaptor is not compatible with the Smar tControl Premium. If your graphic adaptor is one of the above mentioned brands, tr y to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove Smar tControl Premium, and re-install it once more. If it is still not working, we are sorr y that the graphic adaptor is not suppor ted. Please visit Philips website and check if an updated Smar tControl Premium driver is available. Q4. When I click on Product Information, only partial information is shown, what happened? Ans.: It might be your graphic card adaptor driver is not the most updated version which fully suppor ting DDC/CI interface. Please tr y to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove Smar tControl Premium and re-install it once more. 54 8.Troubleshooting & FAQs 8.Troubleshooting & FAQs Q5. I forgot my PIN for Theft Deterrence Function.What can I do? Ans.: Philips Ser vice center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor. Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it. In case the PIN number is forgotten, Philips ser vice center can re-set it for you at a nominal charge after verification of ownership. Please note that this activity is not covered by standard warranty terms. Q6. In a monitor with the Smartlmage feature, the sRGB scheme of color temperature function in SmartControl Premium is not responding, why? Ans.: When Smar tlmage is enabled, the sRGB scheme is disabled automatically. To use sRGB, you need to disable Smar tlmage with the button at the front bezel of your monitor. 8.Troubleshooting & FAQs 8.Troubleshooting & FAQs 8.3 General FAQs Q1:When I install my monitor what should I do if the screen shows 'Cannot display this video mode'? Ans.:Recommended resolution for this monitor : 1920x1080 @60Hz. • Unplug all cables, then connect your PC to the monitor that you used previously. • In the Windows Star t Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the DisplayControl Panel, select the 'Settings' tab. Under the setting tab, in box labeled 'desktop area', move the sidebar to 1920x1080 pixels. • Open 'Advanced Proper ties' and set the Refresh Rate to 60Hz, then click OK. • Restar t your computer and repeat step 2 and 3 to verify that your PC is set at 1920x1080@60Hz. • Shut down your computer, disconnect your old monitor and reconnect your Philips monitor. • Turn on your monitor and then turn on your PC. Q2: W...

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