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The output specifications of the AC adaptor must match the input specifications of the computer. 3 If the specifications do not match, locate and use the AC adaptor that shipped with your computer. If the specifications do match, contact Toshiba. See “Contacting Toshiba” on page 169. The Windows® operating system is not working Once you are familiar with your computer and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly. For example: . The operating system fails to start after the initial startup appears. . The operating system takes a long time to start. If Something Goes Wrong If Something Goes Wrong The Windows® operating system is not working . The operating system responds differently from the normal routine. . The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its settings. There are several options to choose from depending on the severity of the problem and your level of expertise with computers. If Windows fails to start properly twice, the Windows Boot menu will launch. To enter the Boot menu manually: 1 Press Ctrl, Alt, and Del simultaneously (once). 2 Press the Power button in the lower right corner of your screen. 3 Click the Restart option from the menu. 4 Click Troubleshoot from the menu. You now have several options: Refresh your computer . Your files and personalization settings won't change . Your computer settings will be changed back to their defaults . Your Apps from the Windows® Store are retained . Apps you installed from discs or Web sites are removed . A list of removed apps is saved to your desktop For more information, see “Refresh your PC (with user’s data)” on page 59. Reset your computer . All of your personal files and apps are removed . Your computer settings are changed back to their defaults For more information, see “Reset your PC” on page 61. If Something Goes Wrong If Something Goes Wrong The Windows® operating system is not working Advanced options Clicking this option presents you with another set of options: System Restore . System Restore allows you to use a Restore point to return the computer to a state at which it was performing properly. Restore points are created: . When new hardware or software is installed . Manually by the user System Image Recovery Windows® will “Recover” the Operating system using a specific image provided by the user. Automatic Repair This feature automates the repair process. The Operating System will automatically look for problems and repair them if possible. Command Prompt The command prompt is a very powerful tool for advanced users. Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the F8 key during the Windows boot process: . Enable low resolution video mode Restarts Windows® using your current video driver at low resolution. This allows you to reset your display settings in the event they have been improperly set. . Enable debugging mode Starts Windows® in an advanced troubleshooting mode . Enable boot logging Creates a file that lists all the drivers that are installed during startup . Enable Safe Mode Starts Windows® with a minimal set of drivers and services. If the computer starts and runs in Safe Mode, you will know the Operating System is most likely working properly and that you should look to third-party applications or drivers for the source of your problem. If Something Goes Wrong If Something Goes Wrong The Windows® operating system is not working . Disable driver signature enforcement Allows drivers containing improper signatures to be installed . Disable early-launch anti-malware protection Allows drivers to initialize without being measured by the Anti-malware driver . Disable automatic restart on system failure Prevents Windows® from automatically restarting if an error causes it to fail. Choose this option only if Windows® is stuck in a loop where it fails, attempts to restart, and fails again repeatedly. Internet problems My Internet connection is very slow. Many factors contribute to the speed with which you can surf the Internet. They include: network speed, network conditions, time of day (when everyone else is surfing, your access can be slow) and popularity of the sites you are trying to access. If accessing a particular site is very slow, try later. My browser cannot find the URL address I typed in. Make sure you separated the domain names of the address with the forward slash (/). Check the spelling of each name and the syntax of the address carefully. A single incorrect letter or mis...

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