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. If you have a second phone line available, try connecting the modem to that line. About peripherals My PC card is not working . Make sure the PC card is compatible with Windows 98 . Use the Sony Notebook Setup utility to disable devices you are not currently using. I cannot print. . Check that all the cables of the port replicator and the printer are correctly connected. . Check that your printer is correctly configured and that you have up to date drivers ( See “Connecting a Printer” on page 42. If needed, contact your dealer). . Use the Sony Notebook Setup utility to change the printer port setting. I cannot use DV devices. The message "DV equipment seems to be disconnected or turned off" appears. . Check that the DV device is turned on and that the cables are properly connected. . If you are using multiple i.LINK devices, the combination of the connected devices may cause unstable operation. In this case, turn off the power to all connected devices and disconnect unused devices. Check the connection, then turn on the power again. Getting Help 73 Using the Product Recovery CD-ROM ! The PCGA-CD5 CD-ROM drive must be connected to the computer to use the System Recovery CD. If you purchased another model, please refer to your retailer for more detailed information. You can only use this Recovery CD-ROM on the Sony notebook you purchased and not on any other Sony PC or other manufacturer's PC! The following sections describe how to use the Recovery CD-ROM. The Product Recovery CD-ROM allows you to perform: o A full system recovery o An application recovery o A manual reinstallation of device drivers You may need to recover the entire contents of your hard drive, in case of a serious system crash. In this instance, perform a system recovery. If you encounter a problem with your computer, probably caused by a badly configured system, reinstalling an individual device driver may solve the problem. Another problem could be that a pre-installed application doesn't work properly anymore. Reinstalling the appropriate application should fix the problem. Consequently, you should perform an application recovery. Performing a System Recovery. Use this option only when your system is seriously damaged. For example: Windows 98 does not work anymore, or your PC behaves abnormally... The system recovery will completely reinstall the originally configured system on your PC. ! Applying a system recovery means that you will lose all your data stored on the hard drive. Therefore, before applying a system recovery, save your data stored on the hard disk to an external disk. If this is not possible under Windows 98, try to save your data from the DOS-prompt to a floppy. ! CAUTION: ensure that your computer is connected to AC (not the batteries) before you attempt a System Recovery. ! CAUTION: when the recovery is performed, you must remove the recovery CDROM from the drive before restarting the computer. If the CD-ROM is still in the drive, you will restart a recovery process. 74 74 VAIO Notebook Computer User Guide Procedure for a System Recovery - You need to complete the Windows® 98 registration process when you use the Product Recovery CD-ROM. Make sure you have the product ID number located on the cover of your Microsoft Windows 98 “Getting Started” manual. You will need this number to complete the recovery process.. 1 Connect your CD-ROM drive to the notebook, insert the Sony Product Recovery CD-ROM and turn on your computer (using AC power only). 2 The system recovery screen appears next. If you're really sure that you do not mind losing all your data, choose 'Yes'. 3 You will get a final warning. If you choose 'Go', all data will be removed permanently and the recovery process will start. - The recovery process takes between 10 to 20 minutes to complete. 4 When the Windows Setup Wizard appears, confirm that you have read and accepted the Microsoft End-User License Agreement, enter the Product ID mentioned on your Certificate of Authenticity for Windows. Then, follow the on-screen instructions to complete the recovery process. - If your computer does not start the Windows Setup, refer to your Customer Service Guide to call VAIO-Link by phone or by fax. Performing an Application Recovery (via the Install Manager). The Install Manager allows you to reinstall individual applications. Reinstallation of a program can fix the problems encountered in a program that does not run correctly anymore. - You must run the Recovery CD from Windows 98. The application will not run from DOS. Procedure for an application recovery 1 Turn on your computer (using AC power only) and wait until Windows 98 is booted up. 2 Insert the Recovery CD. The Application Recovery utility now loads automatically. Getting Help 75 3 When the Application Recovery menu appears, follow the on-screen instructions to choose the application you want to recover. - When performing an application recovery, you do not lose data. Reinstalling a device driver First che...