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If you cannot find the information you need elsewhere, call Toshiba at: (800) 457-7777. Toshiba is dedicated to preserving the environment by sponsoring Call2Recycle, a program of the Rechargeable Battery Recycling Corporation. For more information and for drop-off locations, visit or call 1-800-822-8837. Notice regarding CR coin cell batteries, applicable to California, U.S.A. only: Perchlorate Material - special handling may apply. See If something goes wrong Problems that are easy to fix Your program stops responding. If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. If something goes wrong To close a program that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once), then click Start Task Manager. The Windows® Task Manager window appears. 2 Click the Applications tab. If a program has stopped responding, the words “not responding” appear beside its name in the list. 3 Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 4 Close the remaining programs one by one by selecting the program name, then End Task. To power off your computer, do one of the following: 1 Click Start, and then click the arrow next to the Lock button in the lower-right part of the Start menu. The Shut Down menu appears. Arrow Shut Down menu Start (Sample Image) Shut Down menu 2 Click Shut down. The computer shuts down completely. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. Make sure you attached the AC adaptor and power cord/cable properly or installed a charged battery. Press and hold the power switch for at least 10 seconds. If you are using the AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp. If something goes wrong Verify that the computer is on by looking at the on/off indicator. If the indicator is glowing, the computer is on. If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the AC power light. If the indicator is glowing, the computer is connected to a live external power source. The computer starts but when you press a key nothing happens. Verify that the active program accepts text input. Try clicking your mouse on an area where you can type text and try typing again. Your computer may be in Sleep mode and have a software or resource conflict. When this happens turning the power on returns you to the problem instead of restarting the system. To clear the condition, press Ctrl, Alt, and Del simultaneously. Then shut down the computer via software, or follow the steps if your program stops responding (see “Resolving a hardware conflict” in the electronic user’s guide for more information). Clearing the condition may get the computer running, but it will not solve a resource conflict. Read the documentation that came with the conflicting device and “Resolving a hardware conflict” in the electronic user’s guide. The keyboard produces unexpected characters. A keypad overlay may be on. If the numlock light or cursor control mode light is on, press Fn + F10 to turn off the cursor control mode light, or Fn + F11 to turn off the numlock light. If the problem occurs when both the keypad overlays are off, make sure the software you are using is not remapping the keyboard. Refer to the software documentation and check that the program does not assign different meanings to any of the keys. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the screen. You may have activated the instant password feature by pressing Fn and F1 simultaneously. If you have registered a password, press any key, type the password and press Enter. If no password is registered, press any key. The screen reactivates and allows you to continue working. If you are using the built-in screen, make sure the display priority is not set for an external monitor. To do this, press Fn and F5 simultaneously (once). If this does not correct the problem, press Fn If something goes wrong and F5 simultaneously again to return the display priority to its previous setting. HINT: Holding the Fn key and pressing the F5 key several times will advance you through the display options. If you are using an external monitor: . Check that the monitor is turned on. . Check that the monitor’s power cord/cable is firmly plugged into a working power outlet. . Check that the cable connecting the external monitor to the computer is firmly attached. . Try adjusting the contrast and brightness controls on the external monito...
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