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Remove the battery pack and contact VAIO-Link. Why does the System Properties window display a slower CPU speed than the maximum? This is normal. Because your computer's CPU utilizes a type of CPU speed controlling technology for power conservation purposes, System Properties may display the current CPU speed instead of the maximum speed. What should I do if my computer does not accept my password and returns a message, Enter Onetime Password? If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Press and hold the power button for more than four seconds to check that the power indicator light turns off. Wait for 10 or 15 seconds, then restart your computer and enter the correct password. When entering the password, check that the Num lock and Caps lock indicator lights are unlit. If both or either of the lights is lit, press the Num Lk (or Num Lock) key or the Caps Lock key to turn off the indicator light before entering the password. Troubleshooting > Computer n123 N What should I do if my game software does not work or it keeps crashing? . Check the web site of the game if there are any patches or updates to download. . Make sure you have installed the latest video driver software. . On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in such a case is not guaranteed. What should I do if I cannot remember the power-on password? If you have forgotten the power-on password, contact VAIO-Link to reset it. A reset fee will be charged. Why doesn't my screen turn off after the automatic turn-off time has passed? Some software applications or screen savers are designed to temporarily disable the feature of your operating system that turns off the computer screen or places the computer into Sleep mode after a certain period of inactivity. To solve this problem, exit the running software application(s) or change the current screen saver. Troubleshooting > Computer n124 N How can I change the boot device order? You can use one of the BIOS functions to change the boot device order. Follow these steps: 1 Turn on your computer. 2 Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears. 3 Press the < or , key to select Boot. 4 Press the M or m key to select your desired priority under Boot Priority and press the Enter key. 5 Press the M or m key to select the device to which you want to assign the priority and press the Enter key. 6 Press the < or , key to select Exit, select Exit Setup, and then press the Enter key. At the confirmation prompt, press the Enter key. What should I do if I cannot boot my computer from the USB floppy disk drive connected to the computer? To boot your computer from the USB floppy disk drive, you need to change the boot device. Turn on your computer and press the F11 key when the VAIO logo appears. Troubleshooting > Computer n125 N How do I reduce the volume of the recovery partition? Your built-in storage device contains the recovery partition where the data for the system recovery is stored. If your computer includes a solid state drive, you might want to reduce the volume of the recovery partition by following these steps: 1 Insert a recovery disc into the optical disc drive while your computer is on, turn off the computer, and then turn it on once again. ! Use recovery disc(s) you created upon delivery of your computer. 2 Select your keyboard layout from the drop-down list and click Next. 3 Select your operating system and click Next. 4 Click VAIO Recovery Center. 5 Click Restore Complete System and Start. 6 Select Skip and click Next. You will be prompted to select whether or not to keep the VAIO Value-added contents. 7 Select No and click Next. 8 Follow the on-screen instructions. ! The above procedure involves system recovery. The applications and data you added on the storage drive before reducing the volume of the recovery partition will all be lost. Once you have reduced the volume of the recovery partition, you need the recovery disc(s) for later system recovery. Troubleshooting > Computer n126 N How do I check the volume of the recovery partition? Your built-in storage device contains the recovery partition where the data for the system recovery is stored. To check the volume of the recovery partition, follow these steps: 1 Click Start, right-click Computer, and select Manage. 2 Click Disk Management under Storage in the left pane. The volume of the recovery partition and the total volume of the C drive are displayed in the Disk 0 row in the center pane. Troubleshooting > System Security n127 N System Security How can I protect my computer against security threats, such as viruses? The Microsoft Windows operating system is preinstalled on your computer. The best way to protect your computer against security threats, such as viruses, is to do...
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