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. Disconnect then reconnect the i.LINK cable. . If you still have no connection after waiting for a while, restart both computers. . If either computer has just returned from a power saving mode, the connection may be affected. In this case, make sure you perform a full restart before connecting them. When I record images to a digital video device using DVgate Plus, I see an error message . Close all open applications and restart the computer. Frequent recording of images to a digital video device while using DVgate Plus sometimes causes this error. . Your DV device will need to have DV In/Out in order to be able to transfer your files to the DV device. I cannot use digital devices . Check that the DV device is turned on and that the cables are properly connected. . If you are using multiple i.LINK devices, the combination of the connected devices may cause unstable operation. If this is the case, turn off all connected devices and disconnect unused devices. Check the connection and then turn on the power again. . You are strongly advised to use only Sony i.LINK cables, as using other brands may cause problems with the i.LINK devices. 193193nN Support Options Support Options The section contains information on where to go for answers to questions about your computer. Sony Support Information See the following sources for answers in the sequence listed below. See Documentation (page 8) for details on the printed and online documentation supplied with your computer, as well as further sources of reference. . Go to the online help files that accompany your software for instructions on using the software. . Use the search functionality in Help and Support Center by pressing the Microsoft Windows key and the F1 key. . VAIO-Link web site: if you have any problem with the computer, you can access the VAIO-Link web site for troubleshooting. Go to . e- Support: This interactive part of our web site allows you to get in contact with our dedicated support team over the internet. Using a personalized account, you can log your technical queries with ease. . VAIO-Link help lines: Before contacting VAIO-Link by telephone, try to solve the problem by reading the online and printed documentation. . Visit the other Sony web sites: . if you want to know more about VAIO and become part of the growing VAIO community. . for online purchases. . for other Sony products. . You need to set up an Internet connection before you can access the online features described here. 194194nN Support Options e-Support What is e-Support? You have searched our user guides and web site (but have not found an answer to your question/issue? e-Support is the ideal solution for you! Our e-Support Web Portal is an interactive web site on which you can submit any technical query you may have regarding your computer and receive answers from our dedicated suppo...

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