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130130nN Troubleshooting What should I do if the external display stays blank? If you cannot change the display output with the Fn+F7 keys, you need to change the settings for the external display with VAIO Control Center. To change the settings, launch the VAIO Control Center, select the control item for the external display, and then cancel the check box for enabling the automatic function to select the external display for the output. Then, try the Fn+F7 keys to change the display output. How do I run Windows Aero? This Q & A entry applies to selected models only. To run Windows Aero, follow these steps: 1 Click Start and Control Panel. 2 Click Customize colors under Appearance and Personalization. The Appearance Settings window appears. 3 Select Windows Aero from the Color scheme options on the Appearance tab. 4 Click OK. 131131nN Troubleshooting Printing What should I do if I cannot print a document? . Make sure your printer is on, and the printer cable is securely connected to the ports on the printer and computer. . Make sure your printer is compatible with the Windows operating system installed on your computer. . You may need to install the printer driver software before you use your printer. See the manual that came with your printer for more information. . If your printer is not functioning after your computer resumes from a power saving mode (Sleep or Hibernate), then restart the computer. . If the bidirectional communication functions are provided with your printer, disabling the functions on your computer may enable printing. Follow these steps: 1 Click Start, Control Panel, and Printer under Hardware and Sound. 2 Right-click the printer icon and select Properties. 3 Click the Ports tab. 4 Click to cancel the Enable bidirectional support check box. 5 Click OK. This change to the settings disables the bidirectional communication functions of the printer, such as data transfer, status monitoring, and remote panel. 132132nN Troubleshooting Microphone What should I do if my microphone does not work? If you are using an external microphone, make sure the microphone is turned on and is properly plugged into the microphone jack on your computer. 133133nN Troubleshooting Mouse What should I do if my computer does not recognize my mouse? . Make sure your mouse is securely plugged into the port. . Restart your computer with your mouse connected. What should I do if the pointer does not move when I use my mouse? . Make sure another mouse is not connected. . If the pointer does not move while a software application is running, press the Alt+F4 keys to close the application window. . If the Alt+F4 keys do not work, click Start, the arrow next to the Lock button, and Restart to restart your computer. . If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. If the Windows Security window appears, click Restart. . If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the power button may cause loss of unsaved data. 134134nN Troubleshooting Speakers What should I do if my speakers do not work? . Make sure your speakers are properly connected and the volume is turned up loud enough to hear sound. . Make sure your speakers are designed for computer use. . If your speakers have a muting button, set the button to off. . If you have connected an audio cable to the headphones jack, disconnect the cable and use the speaker cable supplied with your speakers. . If you are using battery power, make sure the battery pack is installed properly and is charged. . If your speakers require external power, make sure the speakers are connected to a power source. See the manual that came with your speakers for more information. What should I do if I cannot hear sound from my speakers? . If your computer is using battery power, make sure the battery pack is properly installed and is charged. . If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information. . Make sure the speaker volume is turned up loud enough and the audio option is enabled. . Check the volume controls in Windows by clicking the volume icon on the taskbar. 135135nN Troubleshooting Touch Pad What should I do if the touch pad does not work? . You may have disabled the touch pad without connecting a mouse to your computer. See Using the Touch Pad (page 32). . Make sure that a mouse is not connected to your computer. . If the pointer does not move while a software application is running, press the Alt+F4 keys to close the application window. . If the Alt+F4 keys do not work, click Start, the arrow next to the Lock button, and Restart to restart your computer. . If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. If the Windows Security window appears, clic...
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