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. You need to set up an internet connection before you can access the online features described here. e-Support What is e-Support? You have searched our user guides and website ( link. com) but have not found an answer to your question/ issue? e- Support is the ideal solution for you! 115 115 nNGetting help Our e-Support Web Portal is an interactive website on which you can submit any technical query you may have regarding your VAIO and receive answers from our dedicated support team. Every submitted query will result in a unique ' case number' to ensure smooth communication between yourself and the e- Support Team. Who can use e- Support? All registered VAIO customers are entitled to unlimited access to the VAIO-Link e-Support Web Portal. How can I access the e- Support portal? When you register your VAIO computer online at Club- VAIO ( club- vaio.com) , you will automatically receive an email with the link to the e-Support Web Portal, your Customer ID and some basic explanation a few hours later. All you need to do is activate your account by clicking on the provided link in the email. You are now ready to create your first case! You can access the e-Support Web Portal from any computer with an active internet connection. A complete help file is available on the e-Support Web Portal to help you use our e-Support Service. Can I submit questions in my native language? Since you are interacting with our e- Support Team through a portal, which connects you directly to our central database, e-Support will only accept and deal with queries submitted in English. Can I submit my questions at any time? Yes, you can submit your questions 24/7, but please keep in mind that our e-Support Team can only treat your queries from Monday till Friday between 8am and 6pm. 116 116 nNGetting help Is there a cost involved for using e- Support? No, this is a complete free of charge service offered to all registered VAIO customers! How do I know when the e- Support Team has handled my query/ case? As soon as your case has been dealt with by our e- Support Team, you will receive an email, notifying you that your case has been updated. 117 117 nNPrecautions Precautions This section describes safety guidelines and precautions to help you protect your computer from potential damage. Please contact VAIO- Link if you need assistance. . On handling the hard disk (page 118) . On handling the LCD screen ( page 118) . On using the power source ( page 119) . On handling your computer ( page 119) . On handling floppy disks ( page 121) . On handling discs ( page 121) . On using the battery pack ( page 122) . On using headphones ( page 123) . On handling Memory Sticks ( page 123) 118 118 nNPrecautions On handling the hard disk The hard disk has a high storage density and reads or writes data in a short time. However, it can be easily damaged by mechanical vibration, shock or dust. Although the hard disk has the internal safety device to prevent losing data due ...

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