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• Problem: PIM Synchronization failed with an error message “The Synchronization with xxx (Bluetooth device name) failed. PIM (Personal Information Manager) Interface failed.” Solution: Start a mail application, and set up your e-mail account. OR, modify the Bluetooth configuration so as not to synchronize e-mail items, as follows: 1. Double-click My Bluetooth Places. 2. Click Bluetooth, and select Bluetooth Setup Wizard. 3. Select I want to configure the Bluetooth services that this computer will provide to remote devices. Then, click Next. 4. Select PIM Synchronization, and click Configure. 5. Select Do Not Synchronize in the e-mail synchronization selection, and click OK. 6. Click Finish to close the Bluetooth Service Selection window. • Problem: ThinkPad Bluetooth with Enhanced Data Rate Software does not function. Solution: Do the following: 1. Turn on Bluetooth by pressing F9. 2. Click Start . Control Panel. 3. Click the Performance and Maintenance icon. 4. Click the System icon. 5. Click the Hardware tab. 6. Click the Device Manager button. The Device Manager window opens. 7. Check whether the words “Bluetooth Device” appear in the device listing in the window. If the words “Bluetooth Radio” appear in the device listing, the Microsoft Bluetooth software is installed on your computer. If you want to use ThinkPad Bluetooth with Enhanced Data Rate Software, you have to install it and then replace the Bluetooth driver. For more information, see “Using Bluetooth” on page 42. • Problem: While looking at the Classic View of the Control Panel, you see two Bluetooth icons in the Control Panel. Solution: If you have installed the Microsoft Bluetooth software before, and you are using ThinkPad Bluetooth with Enhanced Data Rate Software, you may find two Bluetooth icons in the Control Panel. One is the Bluetooth Configuration icon for ThinkPad Bluetooth with Enhanced Data Rate Software, and the other is the Bluetooth Devices icon for the Microsoft Bluetooth software. • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the headset/headphone is connected using Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open the Control Panel by clicking Start . Control Panel. 3. Double-click Sounds and Audio Devices to open the Sounds and Audio Devices Properties window. 4. Select the Audio tab. 5. If you are using Headset profile, select Bluetooth Audio for both Sound playback and Sound recording. If you are using AV profile, select Bluetooth High Quality Audio for both Sound playback and Sound recording. 6. Click OK to close the Sounds and Audio Devices Properties window. 142 User Guide Keyboard and other pointing devices The following are the most common keyboard and other pointing devices problems: UltraNav problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Pointer drifting might occur for several seconds under the following conditions: – When the computer is turned on. – When the computer resumes normal operation. – When the TrackPoint is pressed for a long time. – When the temperature changes • Problem: The TrackPoint or touch pad does not work. Solution: Make sure that the TrackPoint or touch pad is set to Enabled in the UltraNav Device Setting. Notes: To open the UltraNav Device Setting, For Windows 7: 1. Click Start, and then click Control Panel. 2. Click Hardware and Sound. 3. Click Mouse, and then click the UltraNav tab. For Windows XP: 1. Click Start, and then click Control Panel. 2. Click Printers and Other Hardware. 3. Click Mouse, and then click the UltraNav tab. Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: Make sure that the correct device driver is installed. For Windows 7: 1. Click Start . Control Panel. Change the view of the Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device is working properly. For Windows XP: 1. Click Start . Control Panel. 2. Click Printers and Other Hardware, and then click Keyboard. 3. Select the Hardware tab. In the In the Device Properties, make sure that the Device Status is This device is working properly. If keys on the keyboard still do not work, have the computer serviced. • Problem: A number appears when you type a letter. Solution: The numeric lock function is on. To disable it, press Shift+ScrLk or NmLk. Chapter 10. Troubleshooting computer problems 143 • Problem: All or some keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Display and m...
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