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Facilité d'utilisation
Lenovo limited warranty
Lenovo limited warranty
Lenovo limited warranty
Lenovo limited warranty
What your service provider will do to correct problems
Your additional responsibilities
Limitation of liability
Dispute resolution
When you contact a Service Provider, you must follow the problem
Where applicable, before service is provided, you agree to:
Lenovo is responsible for loss or damage to your product only while it is: 1) in
If you acquired the product in Cambodia, Indonesia, Philippines, Vietnam or
determination and resolution procedures specified.
1 follow the service request procedures that your Service Provider specifies;
your Service Provider’s possession; or 2) in transit in those cases where the
Sri Lanka, disputes arising out of or in connection with this warranty shall be
Your Service Provider will attempt to diagnose and resolve your problem over
2 backup or secure all programs and data contained in the product;
Service Provider is responsible for the transportation.
finally settled by arbitration held in Singapore and this warranty shall be
the telephone, e-mail or through remote assistance. Your Service Provider may
3 provide your Service Provider with all system keys or passwords and
Neither Lenovo nor your Service Provider is responsible for any of your data
governed, construed and enforced in accordance with the laws of Singapore,
direct you to download and install designated software updates.
sufficient, free, and safe access to your facilities to perform service; and
including confidential, proprietary, or personal data contained in a product.
without regard to conflict of laws. If you acquired the product in India,
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disputes arising out of or in connection with this warranty shall be finally
Some problems can be resolved with a replacement part that you can install
ensure that all information about identified or identifiable individuals
You should remove and/or backup all such information from the product prior
(“Personal Data”) is deleted from the product or that, with respect to any
settled by arbitration held in Bangalore, India. Arbitration in Singapore shall be
yourself called a “Customer Replaceable Unit” or “CRU.” If so, your Service
to its service or return.
Personal Data that you did not delete, you are in compliance with all
held in accordance with the Arbitration Rules of Singapore International
Provider will ship the CRU to you to install.
applicable laws.
Circumstances may arise where, because of a default on Lenovo’s part or other
Arbitration Center (“SIAC Rules”) then in effect. Arbitration in India shall be
If your problem cannot be resolved over the telephone or remotely, through
Use of personal information
liability, you may be entitled to recover damages from Lenovo. In each such
held in accordance with the laws of India then in effect. The arbitration award
your application of software updates or the installation of a CRU by you, your
instance, regardless of the basis of your claim against Lenovo (including
shall be final and binding on the parties without appeal. Any award shall be in
Service Provider will arrange for service under the type of warranty service
If you obtain service under this warranty, Lenovo will store, use and process
breach, negligence, misrepresentation, or other contract or tort claim), except
writing and set forth the findings of fact and the conclusions of law. All
designated for the product under the section titled “
information about your warranty service and your contact information,
Warranty information”.
and to the extent that liability cannot be waived or limited by applicable laws,
arbitration proceedings, including all documents presented in such
including name, phone numbers, address, and e-mail address. Lenovo will use
Lenovo shall not be liable for more than the amount of actual direct damages
proceedings, shall be conducted in the English language, and the English
If your Service Provider determines that it is unable to repair your product,
this information to perform service under this warranty and to improve our
suffered by you, up to the amount you paid for the product. This limit does not
language version of this warranty prevails over any other language version in
your Service Provider will replace it with one that is at least functionally
business relationship with you. We may contact you to inquire about your
apply to damages for bodily injury (including death) and damage to real
such proceedings.
equivalent.
satisfaction regarding our warranty service or to notify you about any product
recalls or safety issues. In accomplishing these purposes, we may transfer your
property or tangible personal property for which Lenovo is liable under law.
Other rights
If your Service Provider determines that it is unable to either repair or replace
information to any country where we do business and may provide it to entities
your product, your sole remedy is to return the product to your place of
acting on our behalf. We may also disclose it where required by law.
This limit also applies to Lenovo’s suppliers, resellers, and your Service
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY
purchase or to Lenovo for a refund of your purchase price.
Provider. It is the maximum amount for which Lenovo, its suppliers, resellers,
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR
What this warranty does not cover
and your Service Provider are collectively responsible.
JURISDICTION TO JURISDICTION. YOU MAY ALSO HAVE OTHER
Replacement of a product or part
This warranty does not cover the following:
RIGHTS UNDER APPLICABLE LAW OR WRITTEN AGREEMENT WITH
When the warranty service involves the replacement of a product or part, the
UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS,
• uninterrupted or error-free operation of a product;
LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS,
replaced product or part becomes Lenovo’s property and the replacement
RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE
• loss of, or damage to, your data;
INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL LEGISLATION
product or part becomes your property. Only unaltered Lenovo products and
FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD
• any software programs, whether provided with the product or installed
GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE
parts are eligible for replacement. The replacement product or part provided by
PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS OR DAMAGE
subsequently;
WAIVED OR LIMITED BY CONTRACT.
Lenovo may not be new, but it will be in good working order and at least
TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, INDIRECT OR
• failure or damage resulting from misuse, accident, modification, unsuitable
European Economic Area (EEA)
functionally equivalent to the original product or part. The replacement
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS
physical or operating environment, natural disasters, power surges, or
product or part shall be warranted for the balance of the period remaining on
REVENUE, GOODWILL OR ANTICIPATED SAVINGS. AS SOME STATES
improper maintenance by you;
Customers in the EEA may contact Lenovo at the following address: EMEA
the original product.
OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
• damage caused by a non-authorized service provider;
Service Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE
01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware
Before your Service Provider replaces a product or part, you agree to:
• failure of, or damage caused by, any third party products, including those
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
that Lenovo may provide or integrate into the Lenovo product at your
products purchased in EEA countries may be obtained in any EEA country in
1 remove all features, parts, options, alterations, and attachments not under
request; and
which the product has been announced and made available by Lenovo.
warranty service;
• any technical or other support, such as assistance with “how-to” questions
2 ensure that the product or part is free of any legal obligations or restrictions
and those regarding product set-up and installation.
that prevent its replacement; and
3 obtain authorization from the owner to have your Service Provider service a
This warranty is voided by removal or alteration of identification labels on the
product or part if you do not own it.
product or its parts.
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