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paid within sixty (60) days after proof of loss has been filed, You may file a direct claim with Virginia Surety Company,
Inc. To do so, please call the following toll-free number for instructions: 1-800-209-6206.
IN MARYLAND: The “Purchase Price” shall refer to the purchase price of the covered Product as shown on Your
sales receipt. We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid or
credited within forty-five (45) days after return of the Agreement to Us.
IN MINNESOTA: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not
paid or credited within forty-five (45) days after return of the Agreement to Us.
IN MISSOURI: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid
or credited within forty-five (45) days after return of the Agreement to Us. The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo.
IN MONTANA: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid
or credited within forty-five (45) days after return of the Agreement to Us.
IN NEVADA: The obligations of the Provider under this Agreement are insured under a reimbursement insurance
policy issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd., Chicago, IL 60604. No claim incurred or paid
shall be deducted from the amount of Your cancellation refund. We will pay a penalty of 10% of the Agreement
purchase price per month on a refund that is not paid or credited within forty-five (45) days after return of the
Agreement to Us. If We are unable to repair Your Product, replacement of Your covered Product will be provided for
with a store voucher or check equal to the original purchase price of the covered Product. Refund of the original
Product purchase price will fulfill this Agreement in its entirety and will cancel and discharge all further obligations
under this Agreement. With respect to each Product covered under this Agreement, Our liability is limited to the
original retail purchase price You paid for such Product. We may not cancel this Agreement once it has been in
effect for seventy (70) days, except under the following conditions: failure to pay the Agreement purchase price; the
conviction of You of a crime which results in an increase in the Service required under the Agreement; fraud or
material misrepresentation by You in purchasing the Agreement or obtaining Service; the discovery of an act or
omission, or a violation of any condition of the Agreement by You which substantially and materially increases the
Service required under the Agreement; or a material change in the nature or extent of the Service required under the
Agreement which occurs after the purchase of the Agreement and substantially and materially increases the Service
required beyond that contemplated at the time of purchase. If We cancel the Agreement, You will be refunded the
unearned pro rata purchase price of the Agreement. This Agreement is not renewable.
IN NEW HAMPSHIRE: In the event You do not receive satisfaction under this Plan, You may contact the New
Hampshire Insurance Department at 21 South Fruit Street, Suite 14, Concord NH 03301, (800) 852-3416.
IN NEW MEXICO: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not
paid or credited within forty-five (45) days after return of the Agreement to Us. We may not cancel this Agreement
once it has been in effect for seventy (70) days, except under the following conditions: (a) failure to pay the
Agreement purchase price; (b) the conviction of You of a crime which results in an increase in the Service required
under the Agreement; (c) fraud or material misrepresentation by You in purchasing the Agreement or obtaining
Service; (d) or the discovery of an act or omission, or a violation of any condition of the Agreement by You which
substantially and materially increases the Service required under the Agreement. If We cancel, You will receive a
refund equal to the unearned pro rata purchase price less the cost of any repairs made.
IN NEW YORK: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not
paid or credited within thirty (30) days after return of the Agreement to Us.Obligations of the Provider under this
Agreement are insured under a service contract reimbursement insurance policy. If the Provider fails to pay or
provide service on a claim within sixty (60) days after proof of loss has been filed, You are entitled to make a claim
directly against the insurer under the service contract reimbursement insurance policy. The Insurer is Virginia Surety
Company, Inc. located at 175 West Jackson, Chicago, IL 60604: 1-800-209-6206. The terms of the manufacturer’s
warranty and any applicable extended warranty related to the Product are hereby incorproated by reference into this
Agreement and are a part of this Agreement. Article 79 of the New York Insurance Law applies to the manufacturer’s
warranty and any extended warranty incorporated by reference into this Agreement. If there is a conflict between the
manufacturer’s warranty or extended warranty incorporated by reference into this Agreement, this Agreement shall
govern. The date and cost of this Agreement are as set forth in Your Invoice. If no claim has been made under this
Agreement and You cancel this Agreement this Agreement shall be void and You shall be entitled to a full refund of
the cost hereof.
IN NORTH CAROLINA: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is
not paid or credited within forty-five (45) days after return of the Agreement to Us. The obligations of the Provider
under this Agreement are backed by the full faith and credit of Lenovo.
LBG0313-ADP-US
Rev. March 2015
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