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Do not attempt to repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty. If you are having a problem with your dishwasher and are not pleased with the service you have received, please take the following steps (in the order listed below) until the problem is corrected to your satisfaction: 1. Contact your installer or the Authorized Service Contractor in your area. 2. E-mail us from the customer service section of our website, 3. Call Customer Service at 1-800-735-4328. Please be sure to include, or have available the following information: • Model number • Serial number • Date of original purchase • Date the problem originated • Explanation of the problem Warranty Information Statement of Limited Product Warranty What this Warranty Covers & Who it Applies to: The limited warranty provided by BSH Home Appliances in this Statement of Limited Product Warranty applies only to the Thermador Dishwashers (“Product”) sold to you, the irst using purchaser, provided that the Product was purchased: (1) for your normal, household (non-commercial) use, and has in fact at all times only been used for normal household purposes; (2) new at retail (not a display, “as is”, or previously returned model), and not for resale, or commercial use; and (3) within the United States or Canada, and has at all times remained within the country of original purchase. The warranties stated herein apply only to the irst purchaser of the Product and are not transferable. Thermador reserves the right to request proof of purchase at the time any warranty claim is submitted to conirm that the Product falls within the scope of this limited product warranty. • Please make sure to return your registration card; while not necessary to efectuate warranty coverage, it is the best way for Thermador to notify you in the unlikely event of a safety notice or product recall. How Long the Warranty Lasts: Thermador warrants that the Product is free from defects in materials and workmanship for a period of three hundred sixty ive (365) days from the date of purchase. Thermador further provides a limited parts only warranty for the following: • non-electronic parts of the Product for a period of two (2) years from the date of purchase (parts only; labor is excluded); • microprocessor or printed circuit board of the Product for a period of ive (5) years from the date of purchase (parts only; labor is excluded); • racks of the Product for a period of ive (5) years from the date of purchase (parts only; labor is excluded); and • inner tub liner in the event of rust-through defects for the lifetime of the Product (parts only; labor is excluded). The foregoing timelines begin to run upon the date of purchase, and shall not be stalled, tolled, extended, or suspended, for any reason whatsoever. Repair/Replace as Your Exclusive Remedy: During this warranty period, Thermador or one of its authorized service providers will repair your Product without charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or workmanship. If a reasonable number of attempts to repair the Product have been made without success, then Thermador will replace your Product (upgraded models may be available to you, in Thermador’s sole discretion, for an additional charge). All removed par ts and components shall become the property of Thermador at its sole option. All replaced and/or repaired parts shall assume the identity of the original part for purposes of this warranty and this warranty shall not be extended with respect to such parts. Thermador’s sole liability and responsibility hereunder is to repair manufacturer- defective Product only, using a Thermador-authorized service provider during normal business hours. For safety and property damage concerns, Thermador highly recommends that you do not attempt to repair the Product yourself, or use an un-authorized servicer; Thermador will have no responsibility or liability for repairs or work performed by a non-authorized servicer. If you choose to have someone other than an authorized service provider work on your Product, THIS WARRANTY WILL AUTOMATICALLY BECOME NULL AND VOID. Authorized service providers are those persons or companies that have been specially trained on Thermador products, and who possess, in Thermador’s opinion, a superior reputation for customer service and technical ability (note that they are independent entities and are not agents, partners, ailiates or representatives of Thermador ). Notwithstanding the foregoing, Thermador will not incur any liability, or have responsibility, for the Product if it is located in a remote area (more than 100 miles from an authorized service provider) or is reasonably inaccessible, hazardous, threatening, or treacherous locale, surroundings, or environment; in any such event, if you request, Thermador would still pay for labor and parts and s...
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