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Check that the original is the right size, not too thick or thin. Make sure that the DADF is firmly closed. • The DADF rubber pad may need to be replaced. Contact a service representative. Faxes are not received automatically. • The receiving mode should be set to Fax. Make sure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem. The machine does not send. Make sure that the original is loaded in the DADF or on the scanner glass. • Check the fax machine you are sending to, to see if it can receive your fax. The incoming fax has blank spaces or is of poor-quality. • The fax machine sending you the fax may be faulty. • A noisy phone line can cause line errors. • Check your machine by making a copy. • The toner cartridge may be empty. Replace the toner cartridge. (See "Replacing the toner cartridge" on page 95.) Some of the words on an incoming fax are stretched. The fax machine sending the fax had a temporary document jam. There are lines on the originals you sent. Check your scan unit for marks and clean it. (See "Cleaning the scan unit" on page 94.) The machine dials a number, but the connection with the other fax machine fails. The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to solve out the problem. Faxes do not store in memory. There may not be enough memory space to store the fax. If the display shows the low Fax memory is full. Print or remove received fax Job message, delete any faxes you no longer need from the memory and then try to store the fax again. Please call for service. Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top. You may have chosen the wrong paper settings in the user option setting. For details about paper settings. (See "Setting the paper size and type" on page 40.) Common PostScript problems The following situations are PS language specific and may occur when several printer languages are being used. To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section. PROBLEM POSSIBLE CAUSE SOLUTION PostScript file cannot be printed. The PostScript driver may not be installed correctly. Install the PostScript driver, referring to Software section. Print a configuration page and verify that the PS version is available for printing. If the problem persists, contact a service representative. “Limit Check Error” message appears. The print job was too complex. You might need to reduce the complexity of the page or install more memory. A PostScript error page prints. The print job may not be PostScript. Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine. The optional tray is not selected in the driver. The printer driver has not been configured to recognize the optional tray. Open the PostScript driver properties, select the Device Settings tab, and settheTray option of the Installable Options section to Installed. The machine does not staple correctly when printing more than one copy from Acrobat Reader with a collate option, (only in Window/ Macintosh) It might take longer to print when you print a PDF file as an image. Try to print with the latest Adobe Reader program or print with turning on "Print as Image" option from Acrobat printing options. It might take longer to print when you print a PDF file as an image. The machine does not staple correctly when printing more than one copy with a collate option, (only in Linux) Turning off collation options on applications (including CUPS pstops collation option) may solve this problem. If you want to use the collation option, go to printer driver’s advanced option and turn the collation on. Common Windows problems CONDITION SUGGESTED SOLUTIONS “File in Use” message appears during installation. Exit all software applications. Remove all software from the Startup Group, then restart Windows. Reinstall the printer driver. “General Protection Fault”, “Exception OE”, “Spool32”, or “Illegal Operation” messages appear. Close all other applications, reboot Windows and try printing again. “Fail To Print”, “A printer timeout error occurred.” messages appear. These messages may appear during printing. Just keep waiting until the machine finishes printing. Ifthe message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages. Troubleshooting_ 117 Common Linux problems CONDITION SUGGESTED SOLUTIONS The machine does not print. • Check ifthe printer driver is installed in your system. Open Unified Driver configurat...
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