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d. If the registry is not unlocked properly you will receive the following error message
when attempting to install the Service Pack:
“This service pack (or hotfix) has not been qualified by your hardware vendor
for installation on this copy of Windows Server 2003 Datacenter Server.
Please contact your hardware vendor for additional information on obtaining a
Service Pack that has been qualified for your system configuration.”
e. Install the Microsoft Service Pack 2 Update.
f. Relock the registry.
g. Reboot the server.
h. Check the Microsoft Windows Update website for any critical QFEs that may have
been released for Service Pack 2.
For new HP Integrity Servers with the Windows Server 2003 Operating System
preloaded
If you aren’t sure what version of Windows Server 2003 your server has, you can right click on the
“my computer” desktop icon and it will indicate SP 1 or SP 2. If SP 1 you can follow the steps above
to update to SP 2; if SP 2, connect to Windows Update to get a report of any critical QFEs that
should be installed.
For new HP Integrity Server installations using Microsoft Windows Server 2003 with
SP 2 media (Volume License)
1. Install Windows Server 2003 with SP 2 using the Microsoft Media.
2. Use the HP Smart Setup CD to Install the HP Integrity Support Pack (version 5.0 or higher). This
software is found on the HP Smart Setup CD, which is part of the HP Integrity Essentials
Foundation Pack that came with your new HP Integrity Server.
3. Use Microsoft’s Windows Update site to see if there are any critical OS or security QFEs that
apply to your operating environment.
Frequently Asked Questions
Q: When will the HP Integrity Support Pack 5.0 be available for download?
A: The HP Integrity Support Pack 5.0 is at the following location:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prod
TypeId=15351&prodSeriesId=3257036&prodNameId=3257037&swEnvOID=1060&swLang=13&mo
de=2&taskId=135&swItem=is-34572-9
Q: When will Microsoft post the Service Pack 2 upgrade to their web site?
A: The Stand Alone Service Pack 2 update is posted and can be downloaded from the following
location:
http://www.microsoft.com/downloads/details.aspx?familyid=C52C9C84-84DF-4393-BE83-
302104506030&displaylang=en
Q: I have a customer who has an existing production environment with HP Integrity
Servers running Microsoft Windows Server 2003 with Service Pack 1. They are
purchasing a new HP Integrity Server in June 2007, but have a requirement to run
it on Microsoft Windows Server 2003 with Service Pack 1. They are ordering the
system preloaded in the HP factory. Can they order Microsoft Windows Server 2003
with Service Pack 1?
A: No. Only Microsoft Windows Server 2003 with Service Pack 2 will be orderable after the
Windows Solution Release 5.0 ship release (targeted for April 2007). However, HP support
organizations will have a limited supply of SP 1-based reinstall images in order for them to be able to
provide a copy of the Integrity Essentials -- Windows Solution 4.6 which is based upon Microsoft
Windows Server 2003 with Service Pack 1 to those customers.
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