Extension Configuration ..................................................................................................................3 3. Trunk Configuration..........................................................................................................................7 4. Conference Bridge ..........................................................................................................................18 5. Hunt/Ring Group Configuration.....................................................................................................19 6. Auto-Attendant Configuration .......................................................................................................21 7. Call Queues Configuration.............................................................................................................26 8. System Configuration.....................................................................................................................30 9. Advanced Options Configuration..................................................................................................44 10. Reset & Reboot..............................................................................................................................47 11. Status..............................................................................................................................................48 12. Reports...........................................................................................................................................51 13. Voicemail Configuration...............................................................................................................58 2 Version 03 GXE502X User Manual 7/9/2008 1. Introduction Thank you for purchasing the Grandstream GXE502X IP-PBX, a SIP-based, affordable, feature-enriched converging communication platform designed to meet the communication requirements for small to medium sized enterprises. The GXE502X provides the cutting-edge IP-based communications that businesses demand while leveraging existing infrastructure and providing a smooth transition into IP telephony. Based on open-standard SIP, the GXE502X can easily integrate into and interoperate with other components of your existing communications network while providing a rich set of features to reduce costs and increase productivity. Built-in FXO and FXS ports enable the GXE502X to interface with analog lines and devices while concurrently registering to SIP trunks and SIP-based trunk gateways to maximize available communications resources. The PoE capability (LAN port) and low power consumption (15Watt Max.) solidify the GXE as an environment friendly solution (compared to similar PC based systems). This also ensures nonstop communication even during power outages (necessary UPS required) The GXE502X also includes an Express Setup wizard and an intuitive user interface that allows users to quickly configure extensions. Voicemail, fax mail, faxmail-to-email, conference bridges and other enhanced features can be turned on with minimal effort via the GXE502X web configuration interface. The GXE’s broad feature set, ease of operation and affordable price range make it ideal for any SMB. • Equipment Packaging The GXE502X IP-PBX package contains: 1) One GXE502X IP-PBX unit 2) One 12 Volt power adapter 3) One Ethernet cable 2. Extension Configuration Phone Extensions The front end menu of the GXE web interface is the Phone Extensions menu. This menu and it’s several different sub menus allow users to configure and add extensions with ease. Extensions for internal users can be created from the Express Setup menu of a factory- default GXE502X or from the Phone Extensions menu at any time. The extensions can be local users (shown in Green in the Extensions Directory) in the internal network, or remote users connecting over the open Internet (shown in Blue in the Extensions Directory). This flexibility allows GXE502X users to bring their office extensions virtually anywhere that has a broadband Internet connection. This gives users easy access to personnel (home office and road warriors alike) without incurring any PSTN toll charges. Version 03 GXE502X User Manual 7/9/2008 - Express Setup The Express Setup process allows users to automatically configure extensions by auto- provisioning Grandstream phones1. This sub menu will appear ONLY on factory default GXE units or after performing a factory reset. Once the Express setup is executed, the sub menu will disappear. - Using the Express Setup wizard to create extensions and auto-provision phones. Please refer to the GXE502X Quick Start Guide for detailed instructions on setting up your GXE with the Express Setup wizard. • Extension Length: All extensions will have the number of digits specified here. • Extension Digit Prefix: All extensions will begin with this digit. Other digits can be used for peer systems, trunks or feature access codes •...