Q: Do I have to use distilled water? A: No. But if the tap water in your area is hard it is recommended that distilled/purified water be used to extend the life of your handheld cleaner. Q: Does the HAAN work on pet stains? A: Yes, the HAAN is able to spot clean fresh pet stains by loosening and lifting the stain. Q: Why can’t I open the Pressure Locking Safety Cap during operation? A: The high water temperature and pressure inside the tank present a safety hazard. The cap is designed so that it can only be removed when the internal tank pressure and or temperature is low. Q: Will the HAAN AllPro HS-20 clean grout? A: Yes, but it needs a little help. Steam the grout to loosen dirt and then scrub with the Detail Brush attachment. Q: Where does the dirt go? A: The HS-20 does not have a suction feature, so it does not pick up loose dirt. Before steaming, vacuum or sweep away loose dirt. After steaming it is recommended that the steamed area be wiped down with a towel to remove any loosened dirt. Couldn’t find the Answer to your Question? Call Customer Care at 877-HAAN DIRECT / 877-422-6347 11 Product Specifications: Model HS-20 Color Size Weight Voltage/Hz Wattage Cord Length Tank Capacity Heat-up Time Operating Time Mango 5.2” W x 8.8” D x 8.5” H 2.8 lb 12V, 60Hz 1000 watts 14’ 9” 6.76 fluid ounces (200ml) less than 3 minutes 15 minutes before refill is needed *Base Dimensions approximated. Base depth measured without nozzle or attachments. One-Year Limited Warranty Your HAAN® handheld cleaner is warranted to be free from defects in material and workmanship for a period of one (1) year from the date of purchase when utilized for normal household use by the original purchaser only. The included Warranty Registration Card should be filled out and returned within thirty (30) days of purchase. This will register your product. Should any defect covered by the terms of the limited warranty be discovered within one year, HAAN® Corporation will repair or replace the defective part, provided the unit is returned by the original purchaser, freight prepaid, to: HAAN® Corporation, 1866 Colonial Village Lane, Lancaster, PA 17601. Proof of purchase is required and should accompany the return. The liability under this warranty is limited solely to the cost of the replacement parts or the complete unit at our option. Labor charges are not included. This warranty is extended to the original purchaser of the unit and excludes all other legal and/or conventional warranties. The responsibility of HAAN® Corporation, if any, is limited to the specific obligations expressly assumed by it under the terms of the limited warranty. In no event is HAAN® Corporation liable for incidental or consequential damages of any nature whatsoever. Some states/provinces do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you. This warranty gives you specific legal rights which vary from state to state or province to province. Important: Before packing be sure to attach a tag to item with your name, complete address, phone number and a note giving purchase information, model number and what you believe to be the problem with the item. Carefully pack item to avoid damage in shipping. To expedite your repair, we request that you call Customer Care to report the problem prior to shipping your product back. We also recommend that you insure the package (as damage in shipping is not covered by our warranty). Mark the outside of your package “ATTENTION CUSTOMER CARE.” We are constantly striving to improve our products; therefore, the specifications contained herein are subject to change without notice. Warranty Notice: failure to complete and return the product registration card will not diminish your warranty rights. Please fill out and mail this Product Registration Card within thirty ( 30) days of purchase in order to validate the fore said Limited Warranty. The registration will allow us to contact you in the unlikely event of a product safety notification. By returning this card you acknowledge that you have read and understood the instructions for use and the warnings set forth within the instructions. Date Purchased Product Name/Model number Zip Code/Postal Code City Address First Name Product Registration Place of Purchase Country/Territory State/Province Last Name Cut along dashed line (Fold here and tape closed before mailing) Privacy Notice: We use this information requested on this card to process your registration, thereby allowing you to receive the benefits of being a registered user, and for use in post- sales services. Other uses of your information are governed by the choices you make in answering the questions and the HAAN privacy policy. For information on this policy contact 877- HAAN DIRECT. Warranty Notice: failure to complete and return this product registration card will not diminish your warranty rights. 2) 1) PHONE Yes! I would like HAAN ® to send me information on prod...