Évaluations - 2, GPA: 3.5
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Facilité d'utilisation
. When this happens the red Water Level Indicator will rise and create a shut off mechanism over the hole where red Lint Filter Basket sits to prevent water getting into motor area. If this occurs, remove the 2-in1 Tank from the machine. Lift grey latch at back of tank to remove Tank Lid Ensure that the red Water Indicator inside the Tank Lid is sitting away from the red Lint Filter Basket inside and remove any debris from the red lint filter basket (it can be removed and rinsed in hot tap water if necessary). Is there spray now? No, proceed to Solution 2 Yes, problem solved Prepared by Monique Lania 2 Call Servicing Guide ProHeat 2X 9400F.doc Solution 2: Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution? No, empty and refill water tank and fill SmartMix bottle (solution bottle) with Bissell Solution, problem solved Yes Tank-in-Tank may not be seated in machine completely. Switch power switch OFF (O). The Pump may have lost prime Ensure Tank Lid is securely hooked into grove on front lip of Tank and lock into place by lifting grey latch located on back of Tank over and down until it ‘clicks’ into place. Remove Tank-in-Tank Assembly from machine. NoYes, problem solved To re-prime pump switch power switch OFF (O). Hold Trigger on handle in for 1 minute. Turn machine back ON (l). Wait 1 minute, then press Spray Trigger. Does it spray now? No, process to Solution 3 Yes, problem solved Prepared by Monique Lania 3 Call Servicing Guide ProHeat 2X 9400F.doc Solution 3: Remove SmartMix bottle from unit Yes Yes No Remove tank-in-tank assemble from unit. Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold the tank upright and push in the black X valve. Does water come through the X valve? Yes, proceed to solution 4 No, X valve may be blocked internally. Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement Tank-Tank assembly Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw? No, tighten o-shaped ring securely over straw, problem solved Is there liquid in the SmartMix reservoir? No The neck of the SmartMix bottle may be undersized, therefore the cap will not make proper contact with the unit. Check the black and red tank gasket on the SmartMix bottle cap and on the bottom of the Tank-in-Tank. Is gasket lodged in base of unit or has it been lost? Yes, reattach gasket by pushing the red rounded portion over the lip of the bottom of the Tank-in-Tank assembly or solution tank insert or order new gasket if appropriate. Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement SmartMix bottle Prepared by Monique Lania 4 Call Servicing Guide ProHeat 2X 9400F.doc Solution 4: Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine How? Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Check Small Brush Belt to ensure it is in place Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing down Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to drop the screws into the unit. Also remove the 1 Silver screw in the middle of the end cap. Remove the black Pivot Arm by gently lifting it up-and-across towards you Prepared by Monique Lania 5 Call Servicing Guide ProHeat 2X 9400F.doc Locate the Small Brush Belt, has it come off the Brush end? No, replace end cap by reversing the steps above and proceed to Solution 4 Yes, remove debris and hair with soft cloth and scissors or order replacement brush assembly if appropriate. Brush Rolls can be removed by pulling them off the metal rods and replaced by placing them back onto the rods, making sure one washer is on each of the rollers prior to sliding onto the rod. Be sure to let the rod slide through the bushing to ensure proper fit. Replace end cap by reversing the steps above, Does is spray now? No, proceed to Solution 5 Yes, problem solved Yes, refit by reversing the steps above. If the small Brush Belt is damaged or broken advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement small Brush Belt No, is Brush Assembly damaged, or full of debris? Prepared by Monique Lania 6 Call Servicing Guide ProHeat 2X 9400F.doc Solution 5: Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine Check Large Brush Belt to ensure it is in place How? Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing up...