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Choose Manual to leave it off and set the resolution using the resolution switch on the front panel. 6. Press PREV when you're finished to return to the Installation menu. Press EXIT to exit the menu system. Note: Turning on the Auto Resolution feature disables the RESOLUTION SETTING switch on the HD Receiver's front panel. Turn off Auto Resolution to use the RESOLUTION SETTING switch. Chapter 5 65 Using the Menu System Centering the DIRECTV® HD Receiver's picture If you're using the RGB or DVI outputs to connect the HD receiver to your monitor, you can change the position of the HD receiver's picture on your monitor's screen using the Monitor Setup option in the Installation menu. To center the receiver’s picture on your monitor’s screen: 1. Press MENU on the remote control. 2. Highlight SYSTEM SETUP and press SELECT. 3. Highlight Installation and press SELECT. 4. Highlight Monitor Setup and press SELECT. 5. Use the left and right arrow buttons on your remote to highlight the direction you'd like to move the picture. Press SELECT to move the picture to the left or to the right on your monitor's screen. 6. Press PREV when you're finished to return to the Installation menu. Press EXIT to exit the menu system. Installing a new Access Card Your DIRECTV® Service provider may send you a new, replacement access card. When you receive a new card, follow these steps to continue your DIRECTV service without interruption: 1. Press the MENU button on your remote control. 2. Highlight SYSTEM SETUP and press SELECT. 3. Highlight Installation and press SELECT. 4. Highlight New Access Card and press SELECT (the New Access Card screen appears). 5. To start replacing your access card, highlight OK and press SELECT. Onscreen instructions tell you how to replace your old card with the new one. Follow those instructions. Viewing important information and a list of features supported by your HD Receiver The System menu allows you to view a list of important details about your HD Receiver, as well as a list of features supported by your HD Receiver. To view this information, use the System Information and System Features items in the System portion of the System Setup menu. Viewing information on automatic system upgrades The System Upgrades menu item in the System menu provides information about the current software on your HD Receiver, and a history of when previous upgrades have been downloaded to your receiver. To view this information, use the System Upgrades item in the System portion of the System Setup menu. 66 Chapter 5 Chapter 6: Additional Information Troubleshooting Use the tips below to help solve any problems you have with the DIRECTV® HD Receiver: I have no picture and no sound and the POWER light does not light. • Make sure your HD Receiver is plugged into a working power outlet. If it is, make sure the unit is turned on. If the receiver is plugged into a power strip, make sure the strip is plugged in and turned on. Check the batteries in the remote control. I have sound but no picture. • Make sure your TV or monitor is tuned to the right video input channel (see Chapter 2 for more information). • Make sure the HD Receiver is properly connected to your TV or monitor. I have picture but no sound. • Make sure the TV is not being muted. I have no picture and no sound. • Make sure the TV is turned on. • Make sure your HD Receiver is turned on. • Make sure your access card is inserted properly into your receiver. • Check the signal strength from the satellite (see Checking the satellite signal strength in Chapter 2). • Make sure the coaxial cable is properly connected to the satellite dish. • Check the connections between your HD Receiver and your TV. • Turn your receiver off, unplug it, wait 10 to 20 seconds, then plug it back in, and turn it on. The top and bottom of the program image is cut off. • If you connect your TV to one of the composite video out jacks (VIDEO out, S-VIDEO out, or OUT TO TV), and you’re watching a high-definition program with the HD Receiver's RESOLUTION switch set to either 720p or 1080i, the picture will be slightly cropped at the top and bottom (the very top and bottom edges of the image will not appear on the TV screen). To avoid this problem, set the RESOLUTION switch to the 480p/i position if your TV is connected to one of the composite video outputs. I see the message on my TV: "(Due to) Copyright restrictions......" • This means that the program you are trying to watch may not be viewed on some outputs. Use a different connection from the HD Receiver to your TV. See Chapter 2 for more information. I do not see any video with my TV connected to the DVI OUT jack. • If your TV has a DVI input jack but is not HDCP compatible, you may not be able to view video from your receiver's DVI OUT jack. You need to connect your TV using one of the other video output jacks on the receiver. I see overlapping closed caption displays for some programs...