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Files do not open Unsupported file format Check the supported file. Troubleshooting Troubleshooting Message Possible causes Possible corrective measures The screen does not turn on when I receive a call. Proximity sensor problem If you use a protection tape or case, make sure it has not covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean. No sound Vibration mode Check the settings status in the sound menu to make sure you are not in vibration or silent mode. Hangs up or freezes Intermittent software problem Try to perform a software update via the website. FAQ FAQ Please check to see if any problems you have encountered with your phone are described in this section before taking the phone for service or calling a service representative. Category Sub- Category Question Answer BT Bluetooth Devices BT Bluetooth Headset Data Contacts Backup Data Synchronization What are the functions available via Bluetooth? If my Bluetooth headset is connected, can I listen to my music through my 3.5 mm wired headphones? How can I backup Contacts? Is it possible to set up one-way sync with Gmail? You can connect a Bluetooth audio device such as a Stereo/Mono headset or Car Kit to share pictures, videos, contacts, etc. via Gallery/Contacts menu. Also, when the FTP server is connected to a compatible device, you can share content stored on the storage media. When a Bluetooth headset is connected, all system sounds are played over the headset. As a result, you will not be able to listen to music through your wired headphones. The Contacts data can be synchronized between your phone and Gmail™. Only two-way synchronization is available. FAQ FAQ Category Sub- Category Question Answer Data Synchronization Google™ Service Gmail Log-In Google™ Service Google Account Phone Function Email Phone Function Ringtone Phone Function Message Time Is it possible to synchronize all the email folders? Do I have to log into Gmail whenever I want to access Gmail? Is it possible to filter emails? What happens when I execute another application while writing an email? Is there a file size limitation for when I want to use an .MP3 file as a ring tone? My phone does not display the time of receipt for messages older than 24 hrs. How can I change this? The Inbox is automatically synchronized. You can view other folders by touching the Menu key and touching Folders to choose a folder. Once you have logged into Gmail, not need to log into Gmail again. No, email filtering is not supported via the phone. Your email will automatically be saved as a draft. There is no file size limitation. You will only be able to see the times for messages received the same day. Category Sub- Category Question Answer Category Sub- Category Question Answer Phone Function microSD Card Phone Function Navigation Phone Function Synchronisation Phone Function Wait and Pause What is the maximum supported size for a memory card? Is it possible to install another navigation application on my phone? Is it possible to synchronize my contacts from all my email accounts? Is it possible to save a contact with Wait and Pause in the numbers? 32 GB memory cards are compatible. Any application that is available at Android Market™ and is compatible with the hardware can be installed and used. Only Gmail and MS Exchange server (company email server) contacts can be synchronized. If you transferred a contact with the W & P functions saved into the number, you will not be able to use those features. You will need to re-save each number. How to save with Wait and Pause: 1. From the Home screen, touch the Phone icon . 2. Dial the number, then touch the Menu key . 3. Touch Add 2-sec pause or Add wait. FAQ FAQ Category Sub- Category Question Answer Phone What are the phone’s Function security functions? Security Phone Function How do I create the Unlock Unlock Pattern? Pattern You are able to set the phone to require that an Unlock Pattern be entered before the phone can be accessed or used. 1. From the Home screen, touch the Menu key . 2. Touch System settings > Lock screen. 3. Touch Select screen lock > Pattern. The first time you do this, a short tutorial about creating an Unlock Pattern will appear. 4. Set up by drawing your pattern once, and once again for confirmation. Precautions to take when using the pattern lock. It is very important to remember the unlock pattern you set. You will not be able to access your phone if you use an incorrect pattern five times. You have five chances to enter your unlock pattern, PIN or password. If you have used all 5 opportunities, you can try again after 30 seconds. (Or, if you preset the backup PIN, you can use the backup PIN code to unlock the pattern) Category Sub- Category Question Answer Category Sub- Category Question Answer What should I do if Phone I forget the unlock Function pattern and I didn’t Unlock create my Google Pattern account on the phone? If you have forgotten your pattern: If you logg...
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