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EU Warranty
EU/EEA - Wide Guarantee: Conditions applicable in any country
Where the consumer sends the appliance for repair to the sales company
other than the country of original purchase.
or national distributor in the country of use of the appliance, the service will
be provided on the same local terms and conditions (including the period of
When the purchaser finds the appliance to be defective, he should promptly
guarantee coverage) as prevail for the same model appliance in the
contact the proper sales company or national distributor in the EU/EEA
country of use, and not the country of initial sale in the EU/EEA. Where the
EU
country where this guarantee is claimed, as indicated in the “Product
consumer sends the appliance for repair to the sales company or national
Service Guide” or the nearest authorised dealer together with this
distributor in the EU/EEA country where the appliance was originally
guarantee and proof of date of purchase. The purchaser will then be
Warranty
marketed, the repair service will be provided on the local terms and
informed whether:
conditions prevailing in the country of initial sale in the EU/EEA.
(I)
the sales company or national distributor will handle the repair service:
or
Some product models require adjustment or adaptation for proper
(ii) the sales company or national distributor will arrange for
performance and safe use in different EU/EEA countries, in accordance
trans-shipment of the appliance to the EU/EEA country where the
with local voltage requirements and safety or other technical standards
appliance was originally marketed; or
imposed or recommended by applicable regulations. For certain product
models, the cost of such adjustment or adaptation may be substantial and it
(iii) the purchaser may himself send the appliance to the sales company or
may be difficult to satisfy local voltage requirements and safety or other
national distributor in the EU/EEA country where the appliance was
technical standards. It is strongly recommended that the purchaser
originally marketed.
investigates these local technical and safety factors before using the
If the appliance is a product model which is normally supplied by the sales
appliance in another EU/EEA country.
company or national distributor in the country where it is used by the
This guarantee shall not cover the cost of any adjustments or adaptations
purchaser, then the appliance, together with this guarantee card and proof
to meet local voltage requirements and safety or other technical standards.
of date of purchase, should be returned at the purchaser’s risk and
The sales company or national distributor may be in a position to make the
expense to such sales company or distributor, which will handle the repair
necessary adjustments or adaptations to certain product models at the cost
service. In some countries, the affiliated sales company or national
of the purchaser. However, for technical reasons it is not possible to adjust
distributor will designate dealers or certain service centres to execute the
or adapt all product models to comply with local voltage requirements and
repairs involved.
safety or other technical standards. Moreover, where adaptations or
If the appliance is a product model which is not normally supplied in the
adjustments are carried out the performance of the appliance may be
country where used, or if the appliance’s internal or external product
affected.
characteristics are different from those of the equivalent model in the
If in the opinion of the sales company or national distributor in the country
country where used, the sales company or national distributor may be able
where the appliance is used the purchaser has the necessary adjustments
to have the guarantee repair service executed by obtaining spare parts
or adaptations to local voltage requirements and technical or safety
from the country where the appliance was originally marketed, or it may be
standards properly made, any subsequent guarantee repair service will be
necessary to have the guarantee repair service executed the sales
provided as above indicated, provided the purchaser discloses the nature
company or national distributor in the country where the appliance was
of the adjustment or adaptation if relevant to the repair. (It is recommended
originally marketed.
that the purchaser should not send adapted or adjusted equipment for
In either case, the purchaser must furnish this guarantee card and proof of
repair to the sales company or national distributor in the country where the
date of purchase. Any necessary transportation, both of the appliance and
appliance was originally marketed if the repair relates in any way to the
of any spare parts, will be at the purchaser’s risk and expense, and there
adaptation or adjustment).
may be a consequent delay in the repair service.
This guarantee shall only be valid in territories subject to the laws of the
European Union and the EEA.
Please keep this guarantee with your receipt.
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