Évaluations - 2, GPA: 4
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Facilité d'utilisation
If the remote control is permanently lost or too damaged to use, call the Customer Service Center to order a replacement. When you press a button on the remote control, the receiver does not do what you expect. • The remote control may be missing batteries, the batteries may be incorrectly placed in the remote, or the batteries may be weak or dead. • If the batteries are missing or dead, insert fresh AAA-size batteries. If the remote has fresh batteries, check whether they are placed according to the label diagram. If not, remove them and place correctly. When you press the remote control Power button to turn the receiver ON, the receiver front panel Power light does not light up. • Other lights are too bright. • Try other remote control buttons to see if the receiver is responding. • Remote control is not operating properly or the batteries are weak or dead. • Replace the remote batteries with fresh ones. • The receiver power cord is not plugged into a power outlet, or there may be a problem with the power. • Check that the receiver power cord is not damaged, and that the plug is inserted correctly into the outlet. • The remote control may not be set to the address used by the satellite receiver. • Make sure the remote control is set to the same address used by the satellite receiver. See page page 46 for information on changing the remote control address. Menus What Is Happening Possible Reason What to Do You were using a menu, and it suddenly closed. • The receiver has a time-out feature that closes any menu after several minutes of no activity. This will discard any changes you have made, but otherwise does no harm to the receiver. • Start over again. Reference 87 Troubleshooting Tables Program Guide or the Browse Banner What Is Happening Possible Reason What to Do In the Program Guide, some channels have a red background. • Red means that you have not subscribed to that channel. You must subscribe to a channel before you can tune the receiver to it. • If you want to buy a channel, call the Customer Service Center at 1-800-333- DISH (3474). • Use Customer Service on DishHOME. You cannot display future programs in the Program Guide or Browse Banner. • The Program Guide and Browse Banner can display programs scheduled for an extended, but not unlimited time beyond the present. • Try displaying the Program Guide again later. By that time, it may show programs for the time and date you want. You cannot display programs that have ended in the Program Guide or Browse Banner. • The Program Guide and Browse Banner can display only programs that have not yet ended. These features cannot display a time earlier than the present. • Contact the program providers (for example, the channel or network affiliate that broadcast the program) for details on past programs. When you are using the Program Guide or Browse Banner, some channels are missing. • You may have applied a Favorites List other than the list named All Chan. • You can change the applied Favorites List while using the Program Guide by pressing the remote control Guide button. You can choose another custom Favorites List, the All Chan list, which includes all the channels, or the All Sub list, which includes all subscribed channels. • You may have set up the Program Guide so that when the receiver is locked, the Guide hides adult channels • Unlock the receiver for the Program Guide to display adult channels. Favorites Lists What Is Happening Possible Reason What to Do You press the remote Guide button while the Program Guide is displayed. You find that you can apply only the All Chan list or the All Sub list. • If you have not added channels to any custom Favorites List, you will be able to apply only the All Chan list or the All Sub list. • You must add channels to a custom Favorites List before you can apply it. You try to change the All Chan list or the All Sub list. The receiver displays an ERROR message. • The receiver will not allow you to change the All Chan list or the All Sub list. • Choose another list to change. Note: You can change the All Sub list by changing what channels you buy. You try to apply an empty Favorites List. The receiver displays an ERROR message. • The receiver will not allow you to apply an empty list. • Choose another list to apply, or add at least one channel to the empty list. A Favorites List does not show channels that you know you have added to it. • If you have set up the Program Guide to hide adult channels and the receiver is locked, the Favorites List will not show such channels. • Unlock the receiver for the list to show adult channels. Reference 88 Troubleshooting Tables Watching A Program What Is Happening Possible Reason What to Do The receiver front panel Power light is on, but the TV image: • is black (no picture) • is frozen • has break-ups • has “snow,” • shows small squares of various colors • The TV set may not be working properly • Make sure that the TV set is plugged into an electrical outlet. • Make sure...