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The water supply hose is pinched or kinked. Check the water inlet hose. Intense vibrations during spinning. The washer-dryer is not correctly levelled. Level the washer-dryer > page 25. The transport safety bolts have not been removed. Remove the transport safety bolts > page 24. Washer dryer fills with water and continuously drains it away. Drain hose fitted too low. Fit the drain hose correctly > page 27. No water can be seen in the drum. Not a fault. During certain programmes the water level is below the visible range. Water leaks from the bottom of the appliance. Supply hose screw connection is leaking. Tighten the screw connection. Drain hose is leaking. Have the drain hose replaced by the after-sales service. Foam escapes from detergent drawer. Too much detergent has been used. Only use detergent which is correct for textiles, and suitable for use in automatic washing machines. Make sure that you use the correct dosage. Several attempts to start spinning. Not a fault. The unbalanced load detection system attempts to redistribute an unbalanced load by starting to spin several times. Always wash large and small items together. Washing is not spun properly. Large items of laundry are not evenly distributed in the drum. The spin speed is automatically reduced for safety reasons. Always wash large and small items together. Washing results not satisfactory. Uncleaned areas worse than expected. Select a suitable programme, e.g. a programme with prewash. Pretreat stains if necessary. Too little or incorrect detergent used. Use the correct dosage of a suitable detergent, in accordance with the manufacturer's instructions. Maximum load exceeded. Select the correct load for the programme. Detergent residues on the washing. Some phosphate-free detergents contain water-insoluble residues which appear on washing as light specks. Rinse the laundry again or change to using liquid detergent. Brush the laundry after it has dried. Grey residues on the washing. Soiling caused by ointments, grease or oil. Wash the laundry using the maximum detergent dosage and the maximum permissible temperature – see the care label. Programme terminated unexpectedly. The A (Start/Pause) button has been pressed accidentally. Press the button again to restart the programme. Spinning during drying No fault "Thermo spin", which is for energy-efficient drying, starts after a drying time of approx. 10 minutes. Drying result not satisfactory. The laundry clings to the sides of the drum after being spun. Loosen up the laundry by hand; start the drying programme > page 15. Closed tap Maximum load exceeded. Drying time selected too short. Turn on the tap. Reduce the load for the programme accordingly > page 28. Select the drying time according to the load and the type of fabric. Maximum or minimum load not taken into account > page 28 Once the programme has ended: adjust the load quantity, select a suitable drying programme and restart. The fabric softener is not completely flushed in or too much water remains in the compartment i The fabric softener compartment insert is not correctly attached or is blocked. Clean the fabric softener compartment insert and fit it correctly in the compartment i > page 17. The laundry is not dried. The tap is turned off. Turn on the tap. The laundry load is too large. Reduce the amount of laundry. The drying time is too short. Select a suitable drying time. No messages on the display Power failure. The programme continues when power panel. is restored. If you wish to remove the laundry during a power cut, you must first drain out the water > page 18. Check whether: – the plug is plugged into the socket correctly. – the circuit breaker (fuse) has tripped; if it has, call the after-sales service > page 22. The door cannot be opened. $ (Rinse stop) is selected. Select the programme [+ B Drain + Spin and press A (Start/Pause). The programme is running or the door is locked for safety reasons. Wait until display panel. appears on the Power failure. Unlock the door mechanically. Emergency unlock. In order to unlock the door mechanically in the event of a power failure, you will have to: • turn the programme selector to Off and unplug the mains plug from the socket. • open the base panel and drain out the water > page 18. • pull the emergency release downwards and open the door at the same time. – Before opening the door, make sure that there is no water or hot detergent solution in the washer dryer. Under no circumstances open the door with the emergency release while the drum is still turning. If you cannot correct a fault yourself (switching on/off) or a repair is required: – Turn the programme selector to Off and unplug the mains plug from the socket. – Turn off the tap and call the after-sales service > page 22. After-sales service Before you call the after-sales service, please check whether you can correct the fault yourself > page 19. You will be charged if a technician is called out, even during the warranty peri...
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