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Other fault codes are only for our customer service staff. Make a note of the fault code for the after-sales service. Fault Possible cause Remedial action Programme does not start. Start button has not been pressed? Press the ! inicio/ pausa (Start/Pause) button. Delayed start time selected? Not a fault. Washing machine starts after the delay period has elapsed. Power failure? Reselect the delay period or start the programme immediately: Has the delayed start time that was Press the ! inicio/ pausa selected been cleared? (Start/Pause) button. The door is not properly closed. Close the door. Plug not inserted properly into socket. Insert plug correctly. Washing machine not Programme malfunction? You can use the reset function to return reacting. to the original settings. To do this, press and hold the Start button until ‹‹‹‹ appears in the display panel and the three programme progress indicator lamps light up. The maximum spin speed The maximum spin speed depends on Change programme as required. cannot be set. the programme selected. The water is not emptied. Drain hose is twisted. Fit the drain hose correctly. Detergent solution pump is blocked. Clean the detergent solution pump • page 17. Detergent residues in the detergent drawer. Damp or lumpy detergent. Clean and dry the detergent drawer • page 16. Use the measuring aid for liquid detergent. Water is not flowing in. The mains plug is not correctly plugged in. Plug in the mains plug correctly. The door is not properly closed. Close the door. The tap is not turned on. Turn on the tap. The filter in the water supply hose is blocked Clean the filter in the water supply hose • page 18. The water supply hose is pinched or kinked. Check the water inlet hose. Heavy vibrations during spinning. The washing machine is not correctly levelled. Level the washing machine • page 24 The transport safety bolts have not been removed. Remove the transport safety bolts • page 24. Constant water supply. Water is emptied immediately afterwards by the drain hose. Drain hose is fitted too low. Fit the drain hose correctly • page 24. No water can be seen in the drum. Not a fault. During certain programmes, the water level is below the visible range. Water leaks from the bottom of the washing machine. Supply hose screw connection is leaking. Tighten the screw connection. Drain hose is leaking. Have the drain hose replaced by the after-sales service. Detergent solution pump cover not closed properly. Clean the detergent solution pump • page 17. Foam escapes from the detergent drawer. Too much detergent has been used. Only use detergent that is correct for fabrics, and suitable for use in automatic washing machines. Make sure that you use the correct dosage. Spin cycle performed several times. Not a fault. The unbalanced load detection system attempts to redistribute an unbalanced load by starting to spin several times. Always wash large and small items together. Washing is not spun properly. Large items of laundry are not distributed evenly in the drum. Spin speed is automatically reduced for safety reasons. Always wash large and small items together. Washing results not satisfactory. Soiling worse than expected. Select a suitable programme, e.g. a programme with Prewash. Pretreat stains if necessary. Too little or incorrect detergent used. Use the correct dosage of a suitable detergent, in accordance with the manufacturer's instructions. Maximum load exceeded. Select the correct load for the programme. Detergent residues on the washing. Some phosphate-free detergents contain water-insoluble residues which appear on washing as light specks. Rinse washing again or change to liquid detergent. Brush washing after drying. Grey residues on the washing. Soiling caused by ointments, grease or oil Detergent dosage too low. Wash the laundry using the maximum detergent dosage and the maximum permissible temperature – see the care label. Programme terminated unexpectedly. The ! inicio/ pausa (Start/Pause) button has been pressed accidentally. Press the button again to restart the programme. The fabric softener is not completely flushed in or too much water remains in the compartment i. The fabric softener compartment insert is not correctly attached or is blocked. Clean the fabric softener compartment insert and fit it correctly in the compartment i • page 16. No response from the indicator lamps. Power cut. The programme continues when power is restored. If you wish to remove the laundry during a power cut, you must first drain out the water • page 17. Check whether: -the plug is plugged into the socket correctly -the circuit breaker (fuse) has tripped; call the after-sales service. . Washing machine door cannot be opened. D (Rinse stop) selected. Select the programme X(Empty) and press ! inicio/ pausa (Start/Pause). The programme is running or the door is locked for safety reasons. Wait until “Ys appears on the display panel. Power cut. Unlock the washing machine door mechanically. Emerge...
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