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If you experience any issues with e-mail scheduling, call TACP Consumer Solutions at 1-800-631-3811 or visit For home network troubleshooting tips, see Chapter 8. HM116 (E/F) Web 213:276 6 When you are finished entering all characters for the selected field, highlight Done and press T. E-mail Scheduling Setup E-mail Scheduling Please enter your E-mail Setup Information. On ID Required Advanced Test Cancel Done Account Password Incoming Mail Server Outgoing Mail Server ID E-mail Address E-mail Authorization Authorized E-mail On On Enter YOUR E-mail here XXXXXXXXXXXXXXXX 7 Highlight Test and press Tto test the e-mail setup. During testing, the TV will display the message “Testing E-mail.” Note: Depending on your configuration, the e-mail test can take several minutes. Do not press O during this time. 8 When testing is finished, a message will appear indicating whether the e-mail test passed or not. If the e-mail test passes: a) The “Test Passes” message (shown below) will appear. E-mail Scheduling Setup E-mail Scheduling Please enter your E-mail Setup Information. On ID Required Advanced Test Cancel Done Account Password Incoming Mail Server Outgoing Mail Server ID E-mail Address E-mail Authorization Authorized E-mail On On Enter YOUR E-mail here XXXXXXXXXXXXXXXX OK Testing E-mail Test Passes b) Go to step 9. If the e-mail test does not pass: a) An error message and code will appear on-screen (similar to the example below). E-mail Scheduling Setup E-mail Scheduling Please enter your E-mail Setup Information. On ID Required Advanced Test Cancel Done Outgoing Mail Server ID E-mail Address E-mail Authorization Authorized E-mail On On Enter YOUR E-mail here XXXXXXXXXXXXXXXX OK Testing E-mail Error Sending and Receiving Mail (30 _ 30) b) Locate the error code in the “TESTING E-MAIL” ERROR CODES table (- page 70) and try the solutions. Note: The first number in the error code denotes an error that occurs when the TV is receiving an e-mail; the second number denotes an error that occurs when the TV is sending an e-mail. c) Repeat steps 1–8. 68 HM116_EN.book Page 69 Monday, June 19, 2006 7:30 PM Chapter 7: Using the THINC™ home network feature Setting up SMTP authentication If your e-mail provider does not allow unknown e-mail clients to send e-mail through them (requires authentication), or uses port numbers different from the default, you will need to fill out the fields in the advanced section of the e-mail scheduler setup. To set up SMTP authentication: 1 Repeat steps 1-4 of “Setting up E-mail Scheduling” on page 67. 2 Press the B, b, C and c buttons to highlight the Advanced button on the screen and press T. Another E-mail Scheduling Setup window will appear. E-mail Scheduling Setup SMTP Authentication Please enter your E-mail Setup Information. Off SMTP Username SMTP port number Check for new emails every SMTP Password POP port number 110 25 5 min Basic 3 Enter the data in the fields as you did in step 5 of “Setting up E-mail Scheduling” on page 67. The fields and their descriptions are as follows: SMTP Authentication: This field controls the SMTP authentication feature, and is set to OFF by default. Setting this to “Same as POP” fills the SMTP Username and SMTP Password fields with the data filled in the “Account” and “Password” fields. Select “Different” if the username and password for your outgoing (SMTP) mail server are different from your incoming (POP3) mail server. SMTP Username: This field holds the user name required by the SMTP (outgoing email) server. This is typically the same as the “Account” field, but may be different depending on the ISP/SMTP server used. This field is enabled only if SMTP authentication field above is set to “Different.” SMTP Password: This field holds the password required by the SMTP server. This is typically the same as the “Password” field used to receive e-mails, but may be different depending on the ISP / SMTP server used. This field is enabled only if SMTP authentication field (described above) is set to “Different.” POP Port number: Denotes the port number used by the user’s POP3 (incoming mail) server. This is set to 110 by default. SMTP Port number: Denotes the port number used by the user’s SMTP (outgoing mail) server. This is set to 25 by default. Some ISPs block this port to prevent mail relay attacks and specify an alternate port. Check for e-mails every: This field controls the frequency of checking e-mail. Options are 5 min, 15 min, 30 min, and 1 hour. 4 When you are finished, highlight Basic and press Tto return to the E-mail Scheduling Setup window. To save your entries and exit the window, highlight Done and press T. To exit the window without saving any entries, highlight Cancel and press T. Note: There are several techniques used for SMTP authentication by e-mail providers. Only the most commonly used techniques (Network address-based, “POP before SMTP,” and “AUTH LOGIN”) are provided for your TV e-mail sche...
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