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Facilité d'utilisation
Error Codes
16 / 24 - Slot Jukebox
Troubleshooting
Error Codes
Explanations and Actions
01, 03, 04, 05, 06, 07, 09
RAM/ROM checksum error or microprocessor error.
1. Set Config 16 to “CLEAR”(see procedure) and cycle power.
2. Download latest firmware.
Display Menu Tree
3. If problem persists, replace Controller PCA.
* If Configuration 15 is ON,
SECURE will be displayed
37, 38, 39
Drive 1, 2 or both not connected. Check cables to drive for damage
NEXT
and proper seating. Check pins in mating connector.
*
NEXT
PREV
Set Config 16 to “CLEAR”.
READY
LOAD *
EJECT *
TEST *
CONF *
INFO *
SCSI ID *
40, 41, 42, 44, 45, 46, 48,
Carriage or picker motion failed. Check for obstructions in vertical
ENTER
ENTER
ENTER
ENTER
ENTER
ENTER
49, 54, 55, 4A, 4C, 4D
path, on picker and in drive. Check that the shipping screw is removed.
Ensure everything moves smoothly.
Setting
56
Need to run Initial Element Status Test (Test 10).
Move media
Move media
Running
Retrieving Jukebox
Setting and
from mailslot
from drive or
diagnostic
Configurations
Error Codes
Viewing
to drive or slot
slot to mailslot
tests
Setting Config 16
(see below)
SCSI IDs
57
Invalid test configuration – check number and placement of
to “CLEAR”
(shown below)
cartridges (occurs when running front panel test).
B0, B2
Mailslot will not rotate. Move mailslot by hand to check – run Test 17.
Retrieving Jukebox Error Codes:
Checking Optical Drives Using
B1, B4
Mailslot sensors bad – run Test 43.
If display shows FAIL 1, FAIL 0, MISLOAD or FAIL #
SCSI toolbox™ :
(where # is the number of a control panel test) – press
B3
Storage slot will not accept or release cartridge. Check storage slots
1. Insert a disk in the optical drive.
ENTER to display error code.
for obstructions or bent springs – run Test 15.
CAUTION: If using a customer’s disk from the
If display shows
:
READY
Jukebox for the first part of this procedure
B8, B9
Drive access error. Drive may be misaligned – run Test 16, then run
1. Press NEXT repeatedly until display shows
.
INFO*
(RANDOM READ), ensure that the disk is
Test 65 with one cartridge in mailslot and the following slots empty:
2. Press ENTER – display will show INFO 0.
RETURNED TO ITS ORIGINAL LOCATION
In 16-slot jukeboxes, slots 2, 6,10,14; in 24-slot jukeboxes, slots 12, 20.
after the test.
3. Press ENTER – display will show most recent error code.
To prevent accidently destroying customer
4. Pressing NEXT repeatedly will show additional error
BC, BD
Drive eject error – run Test 16. Check cables on back of drive and
data, use a scratch disk whenever possible.
codes (beginning with the most recent).
switches on top of drive (#1 on rearmost bank of switches on,
2. Scan the SCSI bus using SCSI Toolbox.
all others off).
Setting Config 16 to “CLEAR”:
3. Select the optical drive in question by clicking on the
C9
Unable to move picker motor – check connections of encoder/power
icon associated with that drive.
1. Press NEXT repeatedly until display shows CONF*.
cables to motor (rear of picker). If secure, change picker.
4. From the menu at the top of the screen, select
2. Press ENTER – display will show CONF 0.
DISK, then TESTS, then RANDOM TESTS, then
CA
Unable to move carriage motor – check connections of encoder/
3. Press NEXT repeatedly until display shows CONF 16.
RANDOM READ, then START TEST.
power cables to vertical motor. If secure, change vertical drive assembly.
4. Press ENTER – display will show CODE1 0.
The Random Read test runs until you select
See
5. Press ENTER – display will show CODE2 0.
Note
CANCEL. Run the test for several minutes to
CB
Unable to move either motor – check cables, then power supply,
below
ensure that the drive can read properly. Any failures
then Controller PCA.
6. Press ENTER – display will show CODE3 0.
will be reported as they occur.
7. Press ENTER – display will show SAVE.
CC
No hard stop on picker – check belt and pulley on picker.
8. Press NEXT – display will show CLEAR.
CAUTION: NEVERUSEACUSTOMER’S DISK OR
CD
No hard stop on carriage – check belt and pulley on vertical
9. Press ENTER – display will briefly show SET 16.
A DISK CONTAINING USABLE DATA FOR THE
leadscrew assembly.
Configurations are now set to default and RAM is cleared.
FOLLOWING TEST.
CE
Excessive force on carriage leadscrew – check vertical motion
NOTE: The default security code from the factory is 0, 0, 0.
To test a drive's write functionality, repeat steps above,
for smoothness.
This code may have been changed by the customer.
but select RANDOM WRITE. Run the test for several
minutes. Any failures will be reported as they occur.
D0
Failed storage slot calibration. Check for broken or unseated
storage slots. Check for bent or warped chassis near top of product.
NOTE: If the problem involves drive/media
compatibility or problems with specific disks, you
D1
Unexpected mailslot empty (when running Test 65).
will have to run these tests with different disks for
comparisons.
Copyright ©1999
Printed in U.S.A. 9/99
SCSI Toolbox is a trademark of Peripheral Test Instruments, Inc.
Hewlett-Packard Co.
Part No. C1115-90006
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