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If it is already on, make sure it is functioning properly. -Make sure that the DNS server’s IP address and the name for that address are correctly configured. -Set the DNS server’s IP address in the camcorder. -If you are not using a DNS server, set the DNS address to [0.0.0.0]. -If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are configured with the correct gateway address. Wi-Fi authentication unsuccessful -Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. -If the access point is using MAC address filtering, enter the camcorder’s MAC address in the access point’s configuration screen. Wi-Fi cannot be used while the wireless microphone is attached -The camcorder’s Wi-Fi functions cannot be used while the optional WM-V1 Wireless Microphone is connected to the camcorder. Disconnect the microphone from the MIC terminal and turn it off. Troubleshooting Wi-Fi connection terminated -Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. -The camcorder may not be able to connect to the access point if too many devices are accessing it. After a short while, establish the connection again. Wi-Fi error Incorrect authentication method -Make sure the camcorder and access point are correctly configured. -Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. -If the access point is using MAC address filtering, enter the camcorder’s MAC address in the access point’s configuration screen. Wi-Fi error Incorrect encryption key -The encryption key (password) is case sensitive so make sure to enter it correctly. Wi-Fi error Incorrect encryption method -Make sure the camcorder and access point are using the same authentication/encryption method. -If the access point is using MAC address filtering, enter the camcorder’s MAC address in the access point’s configuration screen. Wireless communication is not working correctly -Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. -Turn off the camcorder and access point. After a short while, turn them on again and perform the Wi-Fi network setup again. If the problem persists contact a Canon Service Center. List of Messages for Web Services Check network settings -The network settings in the camcorder are not correctly configured. Check the connection point, SSID and other network settings. Connect to a computer and use supplied software to set up This service may not be available in your region -To use Web services, set in the camcorder the settings saved on CANON iMAGE GATEWAY. Install ImageBrowser EX and CameraWindow in your computer and configure the settings using CANON iMAGE GATEWAY. Connect to a computer and use the supplied software to set again -An error occurred when connecting to the CANON iMAGE GATEWAY server. Check the settings saved on CANON iMAGE GATEWAY and set them again in the camcorder. Insufficient space on server -You have exceeded the amount of data you can save on the CANON iMAGE GATEWAY server. Delete some data to free some space. Movie must be less than X min. -You attempted to send a movie whose length exceeds the maximum length allowed by the Web service (the maximum length differs according to the Web service). Shorten the movie and try sending it again. Server busy Try again later -The CANON iMAGE GATEWAY server is busy due to a high number of users trying to connect to the server. End the Wi-Fi connection and try again later. Troubleshooting This image cannot be sent -You attempted to send a type of recording or a file with a size that is not supported by the selected Web service. Check the recording before sending. Try again -An error occurred when connecting to the CANON iMAGE GATEWAY server or the server is temporarily down. End the Wi-Fi connection and try again. Handling Precautions Handling Precautions Camcorder Be sure to observe the following precautions to ensure maximum performance. • Save your recordings periodically. Make sure to transfer your recordings to an external device such as a computer or digital video recorder (A 108) and save them on a regular basis. This will 169 protect your important recordings in case of damage and create more free space on the memory card. Canon shall not be liable for any data loss. • Do not carry the camcorder by the OLED panel. Be careful when closing the OLED panel. When using a wrist strap, do not allow the camcorder to swing and hit an object. • Handle the touch screen with care. Do not apply excessive force and do not use ballpoint pens or other hard-tipped tools to operate the touch screen. This may damage the touch screen’s surface. • Do not attach protective film ...