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Instructions HP, Modèle HP ProLiant DL60 Server

Fabricant : HP
Taille : 1.16 mb
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Langue d'enseignement: enpt
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Document Outline

  • HP ProLiant Gen9 Troubleshooting Guide Volume I: Troubleshooting
  • Abstract
  • Notice
  • Contents
  • Using this guide
    • How to use this guide
  • Troubleshooting preparation
    • Pre-diagnostic steps
    • Important safety information
      • Symbols on equipment
      • Warnings and cautions
      • Electrostatic discharge
        • Preventing electrostatic discharge
        • Grounding methods to prevent electrostatic discharge
    • Symptom information
    • Prepare the server for diagnosis
    • Performing processor procedures in the troubleshooting process
    • Breaking the server down to the minimum hardware configuration
  • Common problem resolution
    • Loose connections
    • Service notifications
    • Firmware updates
      • Server updates with an HP Trusted Platform Module and BitLocker enabled
    • DIMM handling guidelines
    • DIMM installation and configuration guidelines
    • Component LED definitions
      • SAS, SATA, and SSD drive guidelines
      • Hot-plug drive LED definitions
      • System power LED definitions
      • Health status LED bar definitions (blades only)
      • Front panel LEDs and buttons
      • Power fault LEDs
  • Remote troubleshooting
    • Remote troubleshooting tools
    • Remote access to the VCM
    • Using HP iLO for remote troubleshooting of servers and server blades
    • Using Onboard Administrator for remote troubleshooting of server blades
      • Using the OA CLI
  • Diagnostic flowcharts
    • Troubleshooting flowcharts
      • Using the Diagnostic flowcharts
      • Troubleshooting flowchart reference websites
      • Start diagnosis flowchart
      • Remote diagnosis flowchart
      • General diagnosis flowchart
      • Power-on problems flowchart
        • Server power-on problems flowchart (ML, DL, and SL series)
        • Server power-on problems flowchart (XL series)
        • Server blade power-on problems flowchart (BL series)
      • POST problems flowchart
      • Intelligent Provisioning boot problems flowchart
      • OS boot problems flowchart
      • Fault indications flowchart
        • Server fault indications flowchart (non-blade servers)
        • Server blade fault indications flowchart
  • Hardware problems
    • Procedures for all ProLiant servers
    • Power problems
      • Power source problems
      • Power supply problems
      • Server will not power on
        • HP ProLiant Pre-boot Health Summary
      • UPS problems
        • UPS is not working properly
        • Low battery warning is displayed
        • One or more LEDs on the UPS is red
    • General hardware problems
      • Problems with new hardware
      • Unknown problem
      • Third-party device problems
        • Testing the device
    • Internal system problems
      • CD-ROM and DVD drive problems
        • System does not boot from the drive
        • Data read from the drive is inconsistent, or drive cannot read data
        • Drive is not detected
      • Drive problems (hard drives and solid state drives)
        • Drives are failed
        • Drives are not recognized
        • Data is inaccessible
        • Server response time is slower than usual
        • HP SmartDrive icons or LEDs illuminate errors for the wrong drive or an error message is displayed in POST, HP SSA, or HP SSADUCLI
      • Storage problems
        • When installing an OS, the OS installation does not recognize the HP Dynamic Smart Array B140i RAID controller drives
        • Data failure or disk errors on a server with a 10 SFF drive backplane or a 12 LFF drive backplane
        • Data failure or disk errors on a server with a 25 SFF drive backplane
      • SD and MicroSD card problems
        • System does not boot from the drive
      • USB drive key problems
        • System does not boot from the drive
      • Fan problems
        • General fan problems are occurring
        • Hot-plug fan problems are occurring
        • All fans in an HP BladeSystem c-Class enclosure are operating at a high speed
      • HP Trusted Platform Module problems
        • HP Trusted Platform Module fails or is not detected
      • Memory problems
        • General memory problems are occurring
        • Server is out of memory
        • Memory count error exists
        • Server fails to recognize existing memory
        • Server fails to recognize new memory
      • Processor problems
      • Tape drive problems
        • Stuck tape issue
        • Read/write issue
        • Backup issue
        • Media issue
      • Graphics and video adapter problems
        • General graphics and video adapter problems are occurring
    • External device problems
      • Video problems
        • Screen is blank for more than 60 seconds after you power up the server
        • Monitor does not function properly with energy saver features
        • Video colors are wrong
        • Slow-moving horizontal lines are displayed
      • Mouse and keyboard problems
      • Cable problems
        • Drive errors, retries, timeouts, and unwarranted drive failures when using an older Mini SAS cable
        • USB device not recognized, an error message is displayed, or the device does not power on when connected to an SUV cable
      • Network controller or FlexibleLOM problems
        • Network controller or FlexibleLOM is installed but not working
        • Network controller or FlexibleLOM has stopped working
        • Network controller or FlexibleLOM stopped working when an expansion board was added
        • Problems are occurring with the network interconnect blades
      • Controller problems
        • HP Dynamic Smart Array B140i drives are not found when RAID mode is disabled
        • Data located on drives accessed in RAID mode is not compatible with data accessed from non-RAID mode.
        • The Smart Array controller does not show logical drives after moving drives to a new server or JBOD
          • Drive roaming
      • Expansion board problems
        • System requests recovery method during expansion board replacement
  • Software problems
    • Operating system problems and resolutions
      • Operating system problems
        • Operating system locks up
        • Errors are displayed in the error log
        • Problems occur after the installation of a service pack
      • Operating system updates
      • Restoring to a backed-up version
      • When to reconfigure or reload software
      • Linux resources
    • Application software problems
      • Software locks up
      • Errors occur after a software setting is changed
      • Errors occur after the system software is changed
      • Errors occur after an application is installed
    • ROM problems
      • Remote ROM flash problems
        • Command-line syntax error
        • Access denied on target computer
        • Invalid or incorrect command-line parameters
        • Network connection fails on remote communication
        • Failure occurs during ROM flash
        • Target system is not supported
        • System requests recovery method during a firmware update
          • Updating firmware
      • Boot problems
        • Server does not boot
        • PXE boot guidelines for UEFI servers
  • Software tools and solutions
    • Server mode
    • Product QuickSpecs
    • HP iLO
      • Active Health System
      • HP RESTful API support for HP iLO
      • Integrated Management Log
      • HP Insight Remote Support
        • HP Insight Remote Support central connect
        • HP Insight Online direct connect
        • HP Insight Online
    • Intelligent Provisioning
      • HP Insight Diagnostics
        • HP Insight Diagnostics survey functionality
      • Erase Utility
    • Scripting Toolkit for Windows and Linux
    • HP Service Pack for ProLiant
      • HP Smart Update Manager
    • HP UEFI System Utilities
      • Using HP UEFI System Utilities
      • Flexible boot control
      • Restoring and customizing configuration settings
      • Secure Boot configuration
      • Embedded UEFI shell
      • Embedded Diagnostics option
      • HP RESTful API support for UEFI
      • Re-entering the server serial number and product ID
    • Utilities and features
      • HP Smart Storage Administrator
      • ROMPaq utility
      • Automatic Server Recovery
      • USB support
        • External USB functionality
      • Redundant ROM support
        • Safety and security benefits
    • Keeping the system current
      • Access to HP Support Materials
      • Drivers
      • Software and firmware
      • Version control
      • HP operating systems and virtualization software support for ProLiant servers
      • HP Technology Service Portfolio
      • Change control and proactive notification
  • HP resources for troubleshooting
    • Online resources
      • HP Support Center website
      • HP Enterprise Information Library
      • HP Guided Troubleshooting website
      • Troubleshooting resources for previous HP ProLiant server models
      • Server blade enclosure troubleshooting resources
      • Error message resources
      • Server documentation
      • HP product QuickSpecs
      • White papers
      • Service notifications, advisories, and notices
      • Subscription services
      • HP Technology Service Portfolio
    • Product information resources
      • Additional product information
      • Registering the server
      • Overview of server features and installation instructions
      • Key features, option part numbers
      • Server and option specifications, symbols, installation warnings, and notices
      • Spare part numbers
      • Teardown procedures, part numbers, specifications
      • Teardown or removal and replacement procedure videos
      • Technical topics
    • Product installation resources
      • External cabling information
      • Power capacity
      • Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts
    • Product configuration resources
      • Device driver information
      • DDR4 memory configuration
      • Operating System Version Support
      • Operating system installation and configuration information (for factory-installed operating systems)
      • Server configuration information
      • Installation and configuration information for the server setup software
      • Software installation and configuration of the server
      • HP iLO information
      • Management of the server
      • Installation and configuration information for the server management system
      • Fault tolerance, security, care and maintenance, configuration and setup
  • Support and other resources
    • Contacting HP technical support or an authorized reseller
    • Customer self repair
    • Server information you need
    • Operating system information you need
      • Microsoft operating systems
      • Linux operating systems
      • Oracle Solaris operating systems
    • Reports and logs
      • Active Health System log overview
        • Active Health System download CLI utility
        • HP iLO web interface
        • HP Intelligent Provisioning
        • Download the Active Health System log
          • Use HP iLO
            • Use HP iLO to download the Active Health System Log for a date range
            • Use HP iLO to download the entire Active Health System log
          • Use Intelligent Provisioning
          • Use the Active Health System download CLI for Windows Operating Systems
          • Use the Active Health System download CLI for Linux Distributions
          • Use the curl command line tool
      • HP SSA diagnostic tasks
      • HP Smart Storage Administrator Diagnostic Utility CLI reports
      • HPS report
      • cfg2html report
  • Acronyms and abbreviations
  • Documentation feedback
  • Index

...

Ce manuel est également adapté pour les modèles :
Ordinateurs - HP ProLiant DL80 Server (1.16 mb)

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