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If the problem is not resolved, restart the computer. Was the TRI-CAPTURE connected to the computer while the computer was starting up? Connect the TRI-CAPTURE after the computer has started up. With some computers, the TRI-CAPTURE cannot be used if it is connected to the computer while the computer is starting up. Cannot change driver settings (Windows 7) Is the monitoring function of Windows enabled? Disable the monitoring function (p. 40). Cannot select “LOOP BACK” by pressing the [REC MODE] button Is the [SAMPLE RATE] switch set to “96k”? Set the [SAMPLE RATE] switch to “44.1k” or “48k.” When the [SAMPLE RATE] switch is set to “96k,” you cannot select “LOOP BACK” by pressing the [REC MODE] button. No sound from computer’s speakers This is not a malfunction. When using the TRI-CAPTURE, no sound is heard from the computer’s speakers. Connect headphones or audio playback system (external monitors) to the TRI-CAPTURE. No sound from the speakers connected to the TRI-CAPTURE Is the [OUTPUT MUTE] button set to “ON”? Set the [OUTPUT MUTE] button to “OFF.” Troubleshooting Troubleshooting Confirmation Resolution Sound played by your computer is inaudible or too soft Can you hear sound by connecting headphones? If you can hear sound through headphones connected to the PHONES jack, check that you have correctly connected your audio playback system (external monitors), and adjust the volume of your equipment. If the sound in your headphones is inaudible or too soft, check the other troubleshooting items. Is the [PHONES] knob of the TRICAPTURE turned down? Use the TRI-CAPTURE’s [PHONES] knob to adjust the volume. Is the computer’s volume setting turned down? Adjust the computer’s volume setting (p. 39). Are you using voice communication software? (Windows 7) Disable automatic volume adjustment (p. 40). Is the driver’s audio buffer size too small? Increase the buffer size (p. 43). Computer playback sound is “doubled” Is the [REC MODE] button set to “LOOP BACK”? Set the [REC MODE] button to “MIC/GUITAR” or “ALL INPUTS.” Insufficient volume from your microphone Are you using the correct connector? Connect your microphone with an XLR type plug to the XLR type connector (INPUT 1 (MIC) jack) (p. 13) Does the sensitivity of the microphone match the nominal input level of the TRI-CAPTURE? The TRI-CAPTURE’s microphone nominal input level is -60 dBu. If the sensitivity of the microphone is low, the level will be low. Also check the contents of “The volume level of the instrument connected to input connector is too low.” (p. 32) Insufficient volume from your guitar Are you using the correct connector? Connect your guitar to the INPUT 2 (GUITAR) jack (p. 12). Is the [Hi-Z] button set to “OFF”? Set the [Hi-Z] button to “ON” (p. 10). Is the input level too low? Use the [INPUT 2 (GUITAR)] knob to adjust the input level (p. 11). Could you be using a connection cable that contains a resistor? Use a connection cable that does not contain a resistor. Also check the contents of “The volume level of the instrument connected to input connector is too low.” (p. 32). The volume level of the instrument connected to input connector is too low Is the input level too low? Turn the [INPUT 1 (MIC)], [INPUT 2 (GUITAR)], or [INPUT 3 (AUX)] knob toward the right to increase the input level (p. 11) Could you be using a connection cable that contains a resistor? Use a connection cable that does not contain a resistor. Troubleshooting Troubleshooting Confirmation Resolution Distorted sound from a device connected to the input jack Is the PEAK indicator lighting up? Turn the [INPUT 1 (MIC)], [INPUT 2 (GUITAR)], or [INPUT 3 (AUX)] knob toward the left to reduce the input level (p. 11). Playback of an instrument connected to the input jack of the TRI-CAPTURE is “doubled” Is the [INPUT MONITOR] button set to “ON”? Set the [INPUT MONITOR] button to “OFF.” Or, set the direct monitor function of the software to off. Howling occurs Is the microphone near the speakers? Relocate the microphone away from the speakers. If howling still occurs, set the [OUTPUT MUTE] button to “OFF,” and listen to the sound by using the headphones. Sound is interrupted during playback or recording, sound drops out Are multiple programs running? Exit programs that are not in use. Is the software’s audio buffer size set correctly? If the software allows you to adjust the audio buffer size, change the buffer size. Refer to the documentation for your software. Is the driver’s audio buffer size set correctly? Increase the driver’s audio buffer size (p. 43). Is the “Recording Margin” setting appropriate? (Mac OS X) If audio drops out or if noise is heard even if you have adjusted the audio buffer size, increase the “Recording Margin” setting (p. 44). Is the system software up to date? Run Windows Update or Microsoft Update and make sure the system software is up to date. Have you used Mac OS X Software Update? Run Software Update and make sure the system software is up to date. Are the dr...