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If your connection problem disappears, the problem lies in the Wi-Fi part of your network. If Something Goes Wrong 218 Resolving a hardware conflict . Use the PING command to verify a connection to the gateway at 192.168.1.1 (a default gateway for most wireless routers). . Click Start, then click Run... . Enter Cmd and press Enter. . Enter PING 192.168.1.1 at the command prompt, and press Enter. . If “Request Timed Out” or another error message appears in response, then the problem is probably Wi-Fi-related. . If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy (WEP), etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases. Special considerations for Windows XP Wired Equivalent Privacy (WEP) encryption is not enabled on the wireless access point. When you install a wireless access point device, Windows XP checks whether WEP encryption is enabled on the device. If it is not enabled, Windows XP adds the device to its list of available wireless networks, but does not create a wireless connection using the device, since the connection would not be secure. You can still, however, use the access point. To use an access point without WEP encryption, follow these steps: . Right-click the Wireless Network icon in the System Tray (far-right portion of the Windows Taskbar). . Click View Available Wireless Networks. . Select Allow me to connect to the selected wireless network, even though it is not secure. . Windows XP will now try to establish a wireless connection. If Something Goes Wrong 219 DVD operating problems The Windows XP wireless management facility does not work. If you are using an external Wi-Fi adapter (a PC Card, USB adapter, or other variety), check if the adapter comes with its own management utility. If it does, the utility may be disabling the Windows XP wireless management facility, in which case you must use the adapter's management utility. If the documentation that accompanies the adapter does not provide enough information to determine if this is the case, contact that vendor's support group for further advice. DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Verify that the disc is in a format that the drive supports. 2 Ensure that the disc is properly inserted in the drive tray. 3 Ensure that the Display properties are not True Color (24bit). If it is set to 24-bit color, there may be a video format error. To verify your display settings: . Click Start, Control Panel, Appearance and Themes, and double-click Display. . Click on the Settings tab and check the Color Palette. It should be set to High Color (16-bit). . If it is not set to High Color, change the settings to 16-bit color and click OK. ...

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