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If this does not solve the problem, remove the battery pack and install it once again. For details, see Installing/Removing the Battery Pack (page 21). . If the problem persists, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony service/support center. To find the nearest center or agent, see Finding More about Your VAIO Computer (page 5). Troubleshooting > Computer Operations n158 N Why does the System Properties window display a slower CPU speed than the maximum? This is normal. Because your computer's CPU utilizes a type of CPU speed controlling technology for power conservation purposes, System Properties may display the current CPU speed instead of the maximum speed. What should I do if my computer does not accept my password and returns a message, Enter Onetime Password? If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Press and hold the power button for more than four seconds to check that the power indicator light turns off. Wait for 10 to 15 seconds, then restart your computer and enter the correct password. The password is case sensitive, so be sure to check letters for the current case before you enter the password. What should I do if my game software does not work or it keeps crashing? . Check the web site of the game if there are any patches or updates to download. . Make sure you have installed the latest video driver software. . On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in such a case is not guaranteed. . If the docking station is connected to your computer, do any of the following: . Select Computer Display mode as the graphics mode to display images on the computer screen (page 131). . Select External Display mode and change the settings for the display output destination to display images only on the external display(s) connected to the docking station (page 131). Troubleshooting > Computer Operations n159 N Why doesn't my screen turn off after the automatic turn-off time has passed? Some software applications or screen savers are designed to temporarily disable the feature of your operating system that turns off the computer screen or places the computer into Sleep mode after a certain period of inactivity. To solve this problem, exit the running software application(s) or change the current screen saver. How can I change the boot device order? You can use one of the BIOS functions to change the boot device order. Follow these steps: 1 Turn on the computer and press the F2 key repeatedly until the VAIO logo disappears. The BIOS setup screen appears. If the screen does not appear, restart the computer and try again. ! The VAIO logo does not appear when Fast BIOS Startup Settings on the VAIO Control Center is enabled. Disable the settings with the VAIO Control Center (page 160). 2 Press the < or , key to select Boot. 3 Press the M or m key to select the drive whose boot device order you want to change. 4 Press the F5 or F6 key to change the boot device order. 5 Press the < or , key to select Exit, select Exit Setup, and then press the Enter key. At the confirmation prompt, press the Enter key. Troubleshooting > Computer Operations n160 N What should I do if I cannot boot my computer from the USB floppy disk drive connected to the computer? . To boot your computer from the USB floppy disk drive, you need to change the boot device. 1 Make sure Fast BIOS Startup Settings on the VAIO Control Center is disabled (page 160). 2 Restart your computer and press the F11 key repeatedly until the VAIO logo disappears. . If you have disabled the USB ports in the BIOS setup screen, you cannot use the USB floppy disk drive connected to one of the USB ports. To enable the ports, follow the steps in Disabling Built-in Devices (page 135). Why doesn't the VAIO logo appear when I turn on my computer? When Fast BIOS Startup Settings on the VAIO Control Center is enabled, the VAIO logo does not appear. To disable Fast BIOS Startup Settings, follow these steps: 1 Click Start, All Programs, and VAIO Control Center. 2 Click System Information and Fast BIOS Startup Settings to disable the settings. Troubleshooting > System Update / Security n161 N System Update / Security How can I find important updates for my computer? You can find and install the latest updates on your computer with the software applications: the Windows Update and the VAIO Update. See Updating Your Computer (page 33) for more information. How do I schedule the installation of Windows updates to my computer? The Microsoft Windows operating system is preinstalled on your computer. The best way to protect your computer against security threats, such as viruses, is to download and install the latest Windows updates regularly. You can get important Windows updates by doing the following: ! Your computer must be connected to the Internet to download...
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