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• Make sure you have the required computer and software. See “What You Need to Get Started” on page 5. • Your iPod may need to be reset (see page 49). • Check the cable connections. Unplug the cable at both ends and make sure no foreign objects are in the FireWire or USB ports. Then plug the cable back in securely. Use only Apple iPod cables. Be sure the connectors on the cables are oriented correctly. They can only be inserted one way. • If you’re connecting iPod to a portable or laptop compute