Évaluations - 2, GPA: 4
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Facilité d'utilisation
Troubleshooting Horizontal stripes If horizontally aligned black streaks or smears appear: • The toner cartridge may be installed improperly. Remove the cartridge and reinsert it. • The toner cartridge may be defective. Remove the toner cartridge and install a new one. If the problem persists, the machine may require repairing. Contact a service representative. Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin. • An unknown image repetitively appears on a few sheets • Loose toner • Light print or contamination occurs Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above. The high altitude may affect the print quality, such as loose toner or light imaging. Change the altitude setting for your machine (See "Altitude adjustment" on page 76). Condition Suggested Solutions 1186. Troubleshooting Operating system problems 1 Common Windows problems 1186. Troubleshooting Operating system problems 1 Common Windows problems Condition Suggested solutions “File in Use” message appears during installation. Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. “General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear. Close all other applications, reboot Windows and try printing again. “Fail To Print”, “A printer timeout error occurred” message appear. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has completed, check the connection and/or whether an error has occurred. Refer to the Microsoft Windows 2000/XP/2003/Vista User’s Guide that came with your computer for further information on Windows error messages. Operating system problems 1196. Troubleshooting 2 Common Macintosh problems Operating system problems 1196. Troubleshooting 2 Common Macintosh problems Condition Suggested solutions The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. Some letters are not displayed normally during cover page printing. Mac OS cannot create the font while printing the cover page. The English alphabet and numbers are displayed normally on the cover page. When printing a document in Macintosh with Acrobat Reader 6.0 or higher, colors print incorrectly. Make sure that the resolution setting in your machine driver matches the one in Acrobat Reader. Refer to the Macintosh User’s Guide that came with your computer for further information on Macintosh error messages. Operating system problems 1206. Troubleshooting 3 Common Linux problems Operating system problems 1206. Troubleshooting 3 Common Linux problems Condition Suggested solutions The machine does not print. • Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in the Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device. • Check if the machine is started. Open Printers configuration and select your machine from the printers list. Look at the description in the Selected printer pane. If its status contains Stopped, press the Start button. Normal operation of the machine should be restored. The “stopped” status might be activated when some problems in printing occur. • Check if your application has special print options such as “-oraw”. If “-oraw” is specified in the command line parameter, then remove it to print properly. For Gimp front-end, select “print” -> “Setup printer” and edit the command line parameter in the command item. The machine does not It is a known problem that occurs when a color machine is used on version 8.51 or earlier of Ghostscript, 64-bit print whole pages, and Linux OS, and has been reported to bugs.ghostscript.com as Ghostscript Bug 688252.The problem is solved in output is printed on half AFPL Ghostscript v. 8.52 or above. Download the latest version of AFPL Ghostscript from the page. projects/ghostscript/ and install it to solve this problem. “Cannot open port device Avoid changing print job parameters (e.q., via LPR GUI) while a print job is in progress. Known versions of CUPS file” error message server break the print job whenever print options are changed and then try to restart the job from the beginning. appears when printing a Since Unified Linux Driver locks the port while printing, the abrupt termination of the dr...
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