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Paper Jam B 1 Chapter C C - 10 Paper Jam C If paper has passed behind the back cover and there is a paper jam where the paper comes out, follow the steps below: 1 Open the back cover and release the fusing unit pressure release levers. 2 Remove the jammed paper by pulling it out slowly. 3 Reset the fusing unit pressure release levers. 4 Close the back cover. Paper Jam C Troubleshooting and routine maintenance Troubleshooting and routine maintenance If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at DIFFICULTY SUGGESTIONS Printing or Receiving Faxes Condensed print and horizontal streaks or the top and bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. Poor print quality See Improving the print quality on page C-16. Horizontal streaks; lines are missing. You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear as split or blank pages. If the received faxes are divided and printed on two pages or if you get an extra blank page, turn on the Auto Reduction menu setting. (See Printing a reduced incoming fax (Auto Reduction) on page 6-4.) Received color fax prints only in black & white. Replace the color toner cartridges that are empty or nearly empty, and then ask the other person to send the color fax again. (See Replacing a toner cartridge on page C-29.) When Fax Forwarding, Paging or Fax Storage is turned on a color fax can only be received if the sending machine could convert it to black & white. (See Turning off Remote Fax Options on page 8-4.) Phone Line or Connections Dialing does not work. Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse on page 7-6.) Check all line cord connections. Check power cord connection. Send a manual fax by pressing Hook or by lifting the handset of the external phone and dialing the number. Wait to hear fax receiving tones before pressing Black Start or Color Start. The machine does not answer when called. Make sure the machine is in the correct receiving mode for your setup. (See Receive Mode on page 6-1.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line. C -11 DIFFICULTY SUGGESTIONS Sending Faxes Poor fax send quality Change your resolution to Fineor S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner glass on page C-22.) Transmission Verification Report says ‘RESULT:NG’. There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Fax Storage, Paging or PC-FAX receive (see Turning off Remote Fax Options on page 8-4), print fax messages in memory (see Printing a fax from the memory on page 6-6) or cancel a Delayed Fax or Polling Job (see Canceling a fax in progress on page 5-2). If the problem continues, ask the telephone company to check your phone line. If you frequently get transmission errors due to possible interference on the phone line, try changing the Compatibility setting to Normal or Basic. (See Compatibility on page C-20.) Vertical black lines when sending. If the copy you made shows the same problem, your scanner is dirty. (See Cleaning the scanner glass on page C-22.) Handling Incoming Calls Machine ‘Hears’ Voice as CNG Tone. If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy Receive on page 6-5.) Sending a Fax Call to the machine. If you answered on an external or extension phone, press your Fax Receive Code (default setting is ( 51). When your machine answers, hang up. Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an answering machine, an alarm system or other custom feature on a single phone line with your machine, it may create a problem sending or receiving faxes. For Example: Your Brother machine handles the Caller ID subscriber service. However, if you subscribe to Call Waiting or some other custom service and its signal comes through the line while your m...