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Contents
1 Spares part numbers for field replacement.....................................................5
HP StoreOnce 4700 24 TB Backup.............................................................................................6
HP StoreOnce 4500 24 TB Backup.............................................................................................8
HP StoreOnce 4500/4700 (24 and 48 TB) and 4500 (48TB) Expansion Modules..........................10
Storage shelves with HP StoreOnce 4700 Backup..................................................................10
Storage shelves with HP StoreOnce 4500 Backup..................................................................12
HP StoreOnce 2700 8 TB Backup.............................................................................................14
2 General information..................................................................................15
Performance best practices.......................................................................................................15
Upgrading BIOS or hardware firmware components....................................................................15
Upgrading StoreOnce software................................................................................................15
POST messages and troubleshooting.........................................................................................15
Tasks that are unique to HP StoreOnce Backup...........................................................................16
Rack stability..........................................................................................................................16
3 Identifying problems.................................................................................17
Example alerts.......................................................................................................................17
Using the StoreOnce GUI........................................................................................................17
Events Log.........................................................................................................................17
Hardware tree...................................................................................................................18
Using the StoreOnce CLI..........................................................................................................18
4 Replacing the system motherboard .............................................................21
Motherboard spares part numbers............................................................................................21
DIMM locations......................................................................................................................21
Before replacing the motherboard—iLO4 licenses.......................................................................22
After replacing the motherboard—iLO and BIOS configuration.....................................................22
5 The HP p1224 RAID controller....................................................................24
Overview..............................................................................................................................24
Part numbers.....................................................................................................................24
Location of the RAID cards (server rear view).........................................................................25
Identifying a RAID controller failure...........................................................................................26
Replacing the HP p1224 controller............................................................................................26
6 RAID cache module and SuperCapacitor failures..........................................28
Spares part numbers...............................................................................................................28
Identifying the cache module or SuperCapacitor failure...............................................................28
Example alerts...................................................................................................................28
Using the StoreOnce CLI.....................................................................................................28
Replacing the RAID cache module and SuperCapacitor...............................................................29
RAID cache module and SuperCapacitor location..................................................................29
Replacing the RAID cache module and SuperCapacitor .........................................................30
7 Expansion shelves....................................................................................31
8 Disk replacement......................................................................................32
RAID configuration.................................................................................................................32
Ordering the correct replacement disk for a failed disk................................................................33
Identifying when a disk fails.....................................................................................................33
Replacing a hot-plug hard disk ................................................................................................34
If multiple disks fail and a RAIDset is broken..............................................................................36
9 The QR ISO image...................................................................................37
Download Quick Restore ISO Image ........................................................................................37
Contents
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