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Contents
1 Spares part numbers for field replacement.....................................................5
HP StoreOnce 4700 24 TB Backup.............................................................................................6
HP StoreOnce 4500 24 TB Backup.............................................................................................8
HP StoreOnce 4500/4700 (24TB) and 4500 (48TB) Expansion Modules......................................10
Storage shelves with HP StoreOnce 4700 Backup..................................................................10
Storage shelves with HP StoreOnce 4500 Backup..................................................................12
HP StoreOnce 2900 24 TB Backup...........................................................................................14
HP StoreOnce 2700 8 TB Backup.............................................................................................16
2 General information..................................................................................17
Upgrading BIOS or hardware firmware components....................................................................17
Upgrading StoreOnce software................................................................................................18
POST messages and troubleshooting.........................................................................................18
Tasks that are unique to HP StoreOnce Backup...........................................................................18
Rack stability..........................................................................................................................19
3 Identifying problems.................................................................................20
Example alerts.......................................................................................................................20
Using the StoreOnce GUI........................................................................................................20
Events Log.........................................................................................................................20
Hardware tree...................................................................................................................21
Using the StoreOnce CLI..........................................................................................................21
4 Replacing the system motherboard .............................................................24
Motherboard spares part numbers............................................................................................24
DIMM locations......................................................................................................................24
Before replacing the motherboard—iLO4 licenses.......................................................................25
After replacing the motherboard—iLO and BIOS configuration.....................................................25
5 The HP p1224 RAID controller....................................................................27
Overview..............................................................................................................................27
Part numbers.....................................................................................................................27
Location of the RAID cards (server rear view).........................................................................28
Identifying a RAID controller failure...........................................................................................29
Replacing the HP p1224 controller............................................................................................29
6 RAID cache module and SuperCapacitor failures..........................................31
Spares part numbers...............................................................................................................31
Identifying the cache module or SuperCapacitor failure...............................................................31
Example alerts...................................................................................................................31
Using the StoreOnce CLI.....................................................................................................31
Replacing the RAID cache module and SuperCapacitor...............................................................32
RAID cache module and SuperCapacitor location..................................................................32
Replacing the RAID cache module and SuperCapacitor .........................................................33
7 Replacing Fibre Channel cards...................................................................34
8 Expansion shelves....................................................................................35
After replacing a component....................................................................................................35
9 Disk replacement......................................................................................36
RAID configuration.................................................................................................................36
Ordering the correct replacement disk for a failed disk................................................................37
Identifying when a disk fails.....................................................................................................37
Replacing a hot-plug hard disk ................................................................................................38
If multiple disks fail and a RAIDset is broken..............................................................................41
Contents
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