![](/images/flag/s/en.gif)
Point the remote control directly at the player's IR sensor. Remove any obstacles between the remote and the IR sensor. UNIT NOT WORKING Turn off the power, and then turn it on again. If you have any questions, please consult the troubleshooting guide below. If you cannot solve the problem, please contact our customer support department at 480-922-0896 or via e-mail at “customersupport@sonicblue.com”. Troubleshooting Other "BAD DISC" DISPLAYED Ensure the disc is not warped, damaged or deformed.