You must follow all safety instructions while using this equipment; be absolutely sure that the surface, on which this swing set is set up on, is properly surfaced with fine sand, wood chips or double shredded bark mulch. Do not use this swing set on hard pack soil, concrete or any kind of hard surface. Read all cautionary statement on page 1 -page 4, before using this equipment. Save this instruction manual for future reference. CUSTOMER SERVICE: DO NOT RETURN TO THE STORE, PLEASE CALL 1-866-88