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Q: Do I have to use distilled water? A: No. But if the tap water in your area is hard it is recommended that distilled/purified water be used to extend the life of your handheld cleaner. Q: Does the HAAN work on pet stains? A: Yes, the HAAN is able to spot clean fresh pet stains by loosening and lifting the stain. Q: Why can’t I open the Pressure Locking Safety Cap during operation? A: The high water temperature and pressure inside the tank present a safety hazard. The cap is designed so that it